Not able to connect to license server

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Saha
Posts: 39
Joined: Tue Mar 01, 2011 6:20 pm

Not able to connect to license server

Post by Saha » Wed Jun 15, 2011 9:23 pm

Hi,
We have license server in one machine and we are trying to use one VM (VMware) to run our scripts. When I tried to use 'rarorex licensing tool , it is not able to detect the license server.

Any idea what I am missing here?

Thanks,
Saha

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Ciege
Ranorex Guru
Posts: 1335
Joined: Thu Oct 16, 2008 6:46 pm
Location: Arizona, USA

Re: Not able to connect to license server

Post by Ciege » Thu Jun 16, 2011 12:36 am

Um, obvious questions first...
Can you ping the license server from the VM machine by IP and machine name?
If this or any response has helped you, please reply to the thread stating that it worked so other people with a similar issue will know how you fixed your issue!

Ciege...

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Support Team
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Re: Not able to connect to license server

Post by Support Team » Thu Jun 16, 2011 9:20 am

And did you make sure that port 7266 is not blocked by the firewall on the machine running the Ranorex license server? Port 7266 must be opened for both TCP and UDP as explained in the Ranorex User Guide:
http://www.ranorex.com/support/user-gui ... nsing.html

Regards,
Alex
Ranorex Team
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Saha
Posts: 39
Joined: Tue Mar 01, 2011 6:20 pm

Re: Not able to connect to license server

Post by Saha » Thu Jun 16, 2011 3:21 pm

I am not sure what was going on yesterday with the server. Today after restarting license server, I was able to connect from the VM without any issue.