Not able to perform a Touch action while doing playback

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navya28
Posts: 17
Joined: Fri May 29, 2015 6:15 pm

Not able to perform a Touch action while doing playback

Post by navya28 » Wed Aug 26, 2015 7:51 pm

Hello,
I tried to perform a touch action on iPhone Simulator (iPhone 4s with version : 7.1) to stop playback. However, it does not work. I also tried using action performClick but my item does not support that functionality.
I am using the same script for other iPhone Simulator devices (like iPhone 5, iPhone 5s) with versions (8.1,8.2 and 8.3) and it works perfectly fine. Is it the version issue?

How do I resolve it? Any suggestions?
Thank you

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Re: Not able to perform a Touch action while doing playback

Post by Support Team » Fri Aug 28, 2015 11:38 am

Hello navya28 ,

Unfortunately, we are not aware of any issues with this specific version of iOS.
In order to analyze the issue in more detail, we would need more information:
  • • Ranorex version
    • Do you get any error message?
    • How does the test-(action) behave?
Thank you in advance.

Regards,
Robert
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navya28
Posts: 17
Joined: Fri May 29, 2015 6:15 pm

Re: Not able to perform a Touch action while doing playback

Post by navya28 » Mon Aug 31, 2015 10:10 pm

I am using 5.4.0 version.
It says touch action is successful but the video is not paused so all other steps in the script fail

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Re: Not able to perform a Touch action while doing playback

Post by Support Team » Wed Sep 02, 2015 10:19 am

Hello navya28,

Please ensure that the touch action is performed against the correct element. Please note that tthere are differences between iOS 7 and 8 for example. Try to perform the action against a parent or child element as well.

Hope this helps you in resolving the issue.

Regards,
Robert
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