Not able to read a text from Help Window

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gvijay11
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Joined: Thu Apr 11, 2019 4:26 pm

Not able to read a text from Help Window

Post by gvijay11 » Wed Apr 17, 2019 9:15 am

I need to validate the version number from iTunes Help Window (Refer the attachment). But the Spy tool is not able to recognize/track the text inside the help window, instead i when i try to track the text containing the version number it recognize the entire help window as a single form. Attached the SPY tool snapshots of iTunes help window & tree structure. Please help.

Ranorex Version : 90.01 & Operating System: Windows 10
Attachments
HelpWindow.PNG
HelpWindow.PNG (189.97 KiB) Viewed 28 times

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odklizec
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Re: Not able to read a text from Help Window

Post by odklizec » Wed Apr 17, 2019 9:23 am

Hi,

Unfortunately, screenshot is not useful for evaluating the problematic UI. Please post a Ranorex snapshot of this window.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration