PDF text validation stop working

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skhanpara
Posts: 94
Joined: Wed Apr 23, 2014 3:55 pm

PDF text validation stop working

Post by skhanpara » Mon May 12, 2014 7:37 pm

I was able to compare the policy number before as i was able to validate just the policy number from the pdf

But from today morning i was unable to see any frame over policy number when i tried to track i showed me win32 error

what should i do?

please advise

Thank you
Sunny
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odklizec
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Posts: 3948
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: PDF text validation stop working

Post by odklizec » Mon May 12, 2014 8:46 pm

Hi,

At first, make sure the "Enable 32/64 Bit Bridge" option is checked in General Ranorex Settings...
http://www.ranorex.com/support/user-gui ... tings.html

At second, check this page for suggestions regarding the bit bridge...
http://www.ranorex.com/support/user-gui ... oting.html

And check also this post...
http://www.ranorex.com/forum/win32-mess ... tml#p25716

It seems it could have something todo with corrupted Ranorex or .Net installation.

BTW, so it seems you cracked the problem with PDF text validation? ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

skhanpara
Posts: 94
Joined: Wed Apr 23, 2014 3:55 pm

Re: PDF text validation stop working

Post by skhanpara » Tue May 13, 2014 3:29 pm

i tired everything nothing seems to work

skhanpara
Posts: 94
Joined: Wed Apr 23, 2014 3:55 pm

Re: PDF text validation stop working

Post by skhanpara » Tue May 13, 2014 3:29 pm

thanks for the information

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Support Team
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Re: PDF text validation stop working

Post by Support Team » Wed May 14, 2014 4:04 pm

Hi Skhanpara

Unfortunately I was not able to reproduce your issue.

May I ask you to provide some additional information?
  • Which version of Adobe Reader is installed on your machine?
  • Which version of Spy are you using?
  • Is it possible for you to do a clean installation of Ranorex and Adobe Reader?
    • Uninstall both applications
    • Restart your machine
    • Install Ranorex and Adobe Reader again.
Regards,
Markus(S)
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skhanpara
Posts: 94
Joined: Wed Apr 23, 2014 3:55 pm

Re: PDF text validation stop working

Post by skhanpara » Wed May 14, 2014 6:11 pm

I wrote a code to eliminated addition content and i was all good
but today morning i was able to highlight only the number
it works sometimes

i tried reinstalling but still same issue

Abode 11.0.6
and Ranorex 5.0.2


My code is working now.

whenever i try to track PDF content i get win32 warning which i have attached in my previous post

Thank You

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Support Team
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Location: Graz, Austria

Re: PDF text validation stop working

Post by Support Team » Thu May 15, 2014 3:31 pm

Hi Skhanpara

Thank you for the requested information.
As I already wrote I was not able to reproduce your problem.

May I ask you to enable the internal logging and send us the log-file of your Spy?

Please follow the steps below in order to enable the internal logging for all Ranorex Tools except Ranorex Studio:

You will find the configuration file for logging in the following locations.
C:\Program Files (x86)\Ranorex 5.0\Bin\NLog.config
C:\Program Files (x86)\Ranorex 5.0\Bin\x64\NLog.config

Please open these files with a text editor and edit the following rule (from “Off” to “Trace”):

Code: Select all

<!-- Set the minlevel attribute to enable logging to a local file -->
<logger name="*" minlevel="Trace" writeTo="logfile" />
After you restart Ranorex, you will find a log file with the same name as the Ranorex tool in the following directory: "C:\Program Files (x86)\Ranorex 5.0\Bin"( For example: C:\Program Files (x86)\Ranorex 5.0\Bin\Ranorex.Spy.log).

You can send us this log file by mail if you don’t want to post it here in the public forum.
Our mail address is [email protected]

Please let me know if you need any further assistance.
Markus (S)
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skhanpara
Posts: 94
Joined: Wed Apr 23, 2014 3:55 pm

Re: PDF text validation stop working

Post by skhanpara » Thu Jun 12, 2014 3:51 pm

Thanks