Problem with posting ideas to User Voice

[odklizec]

Hi folks,

I'm recently experiencing a problem with User Voice. I'm logged in, but when I try to post my idea, I keep getting an authentication error...

UserRequired.png (50.32 KiB) Viewed 753 times

And it seems to be a problem with Firefox (ver. 53)? I just tried to post the same idea with Chrome and sure enough, it works there.

BTW, a similar issue has been discussed here:
cef-application-automation-t7325-15.html#p43643

[krstcs]

I was getting the same thing last week posting from both Vivaldi (Chromium) and IE.

I'm pretty sure it's a UserVoice issue. I tried a bit later after one of the Ranorex support team looked into it (and didn't find anything) and it worked from Vivaldi.



Edit: grammar

[Support Team]

Hello everybody,

We analyzed the issue and couldn't find a problem on our side. As krstcs already wrote it seems to be a UserVoice issue. We reported this issue to the UserVoice team and we hope they can fix it.

Anybody who is also seeing this issue can contact our support team ([email protected]). We will forward your idea to the product management team directly.

Sincerely,
Bernhard

[Support Team]

Hello again,

we got a feedback from the UserVoice team. They don't think this issue is related to their product.

They have seen this error in the past, and it was caused by firewalls or extensions/plugins in the user's browser.
Here’s a guide that walks through how to troubleshoot this: https://cl.ly/063L0g0z0A2l

I hope this guide will help to solve the issue. If not, please send your idea or your feedback to [email protected].

Best regards,
Bernhard