Problems with iTunes 12.1.0

Mobile Testing, Android App Testing.
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Support Team
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Re: Problems with iTunes 12.1.0

Post by Support Team » Wed Feb 11, 2015 11:18 am

Hi all,

I’ve merged all topics to this since they were about the same problem.

I’ve found the following workaround in order to install an older version of iTunes
  • Uninstall iTunes 12.1 completely including all its remnants such as Apple Application Support, Apple Mobile Device Support and iCloud. Otherwise, the leftover might hinder the downgrade process
  • Delete your iTunes folder in C:\USERS\YOURUSER\MUSIC
  • Reboot your machine
  • Install iTunes 12.0.1
Links:
iTunes Windows 32 Bit
iTunes Windows 64 Bit

Please let me know if you are still facing issues after downgrading iTunes.

Regarding iOS 8.1.3
Unfortunately we are not aware of any issues in combination with the latest iOS version.
May I ask you if you have confirmed the ‘Trust’ dialog on your device under test?

Regards,
Markus (S)
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kieranwood
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Joined: Fri Jan 23, 2015 12:31 pm

Re: Problems with iTunes 12.1.0

Post by kieranwood » Wed Feb 11, 2015 12:18 pm

Hi there,

I did confirm the Trust dialogue.

I was able to connect the devices in iTunes without a problem and they were appearing as devices in device manager and as a drive in My Computer, but would not display with with Ranorex as a device in the devices screen.

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Re: Problems with iTunes 12.1.0

Post by Support Team » Thu Feb 12, 2015 2:55 pm

Hi Kieran,

May I ask you to perform this step-by-step tutorial to add a device to Ranorex?
  • Remove all devices from the ‘Device Manager’
  • Connect device via USB
  • Open the ‘Device Manager’
  • The following dialog should appear
    • Device_Manager_AddNewDevice.png
      Device_Manager_AddNewDevice.png (32.13 KiB) Viewed 1012 times
  • Select iOS(iPhone, iPad) / USB
  • The device should now be available as shown below
    • DeviceManager_Discovered_Devices.png
      DeviceManager_Discovered_Devices.png (31.49 KiB) Viewed 1012 times
  • Select the device and click on ‘Finish’
Regards,
Markus (S)
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kieranwood
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Joined: Fri Jan 23, 2015 12:31 pm

Re: Problems with iTunes 12.1.0

Post by kieranwood » Thu Feb 12, 2015 3:39 pm

Hi Markus,

I have tried this.

As I have said previously a IPhone without 8.1.3 displays in the list without a problem.

An IPhone with 8.1.3 does not.

My problem is not generally getting the devices to connect but specifically getting devices with 8.1.3 to connect.

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Re: Problems with iTunes 12.1.0

Post by Support Team » Fri Feb 13, 2015 4:08 pm

Hi Kieran,

Thank you for your feedback.
May I ask you to send an email to [email protected] ? I’d like to analyze this issue personal with you.
Thank you.

Regards,
Markus (S)
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