Problems with iTunes 12.1.0

Mobile Testing, Android App Testing.
Oksana
Posts: 64
Joined: Tue Jan 15, 2013 10:20 am

Ranorex Could not Detect iTunes Installation

Post by Oksana » Tue Feb 03, 2015 7:59 am

Hello!

After updating iTunes to version 12.1.0.71 in Ranorex Studio always appears 'Ranorex Technology Limitation' message saying 'Could not detect iTunes installation on this system...' (screenshot is attached). iOS mobile application from the project's repository (using Ranorex Spy that is launched after clicking 'Edit' button in repository) is not found, though in Ranorex Spy x64 it is still recognized properly.
Ranorex version is 5.2.2
iTunes version is 12.1.0.71
iOS version is 8.1.3

Can you help to solve this problem?

Sincerely,
Oksana
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Oksana
Posts: 64
Joined: Tue Jan 15, 2013 10:20 am

Re: Ranorex Could not Detect iTunes Installation

Post by Oksana » Wed Feb 04, 2015 7:54 am

Hello!

For all the Ranorex users that faced with the same issue, there is an answer from Ranorex support:

"Unfortunately it seems that Apple changed something in the architecture of iTunes. A fix for this problem should be available in Ranorex 5.3."

Sincerely,
Oksana

stephane
Posts: 3
Joined: Wed Feb 04, 2015 11:44 am

Problems with iTunes 12.1.0

Post by stephane » Wed Feb 04, 2015 11:56 am

Hi,

I connected a iPhone "iPhone app u 5" with iOS 8.1.3 to a computer with Windows 7.
The last version of iTunes is installed.

When I open iTunes, I can see the connected device "iPhone app u 5".

When I open Ranorex 5.2.2.21..., I try to add a device but there is no one!
I perform the following steps:
- Click on "Devices" button
- Select "iOS (iPhone, iPad)
- Select "USB ..."
=> The message "No iTunes detected" is displayed

Thanks in advance for your help.

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odklizec
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Re: How to add a ios device, "No iTunes detected"

Post by odklizec » Wed Feb 04, 2015 12:22 pm

Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

AQLIVE
Posts: 7
Joined: Mon Sep 22, 2014 1:25 pm

Re: Ranorex Could not Detect iTunes Installation

Post by AQLIVE » Thu Feb 05, 2015 9:41 am

Does anyone have an older version of iTunes 64 bit for windows lying around?
And can anyone recommend a good tool for uninstalling that also clears the registration database?

Because I think that iTunes leves some trails there that makes it impossible to downgrade iTunes if you've updated.

At least I tried to install an older version found here: support. apple. com /downloads /#itunes
Remove the spaces in order to get the link to work
However when it gets to the end it rolls back.

So if anyone has managed to solve this please share.
Thanks in advance.

By the way I'll update here too if I find a fix

AQLIVE
Posts: 7
Joined: Mon Sep 22, 2014 1:25 pm

Re: Ranorex Could not Detect iTunes Installation

Post by AQLIVE » Thu Feb 05, 2015 12:01 pm

OK you can just uninstall the new version and find an old one 12.0.1 (PM me if you would like me to send it to you directly).
Just remember when you install the old version make sure that the option to have auto update enabled is unchecked.

That at least did it for me.

Oksana
Posts: 64
Joined: Tue Jan 15, 2013 10:20 am

Re: Ranorex Could not Detect iTunes Installation

Post by Oksana » Thu Feb 05, 2015 2:49 pm

Thanks for advice!
In fact I've already done it this way.

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Support Team
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Re: Ranorex Could not Detect iTunes Installation

Post by Support Team » Fri Feb 06, 2015 1:04 pm

Hi all,

@Oksana: Thank you for updating the posting.
Additionally, this will also be fixed in Ranorex 5.2.3

@AQLive: Thank you for providing the link and your workaround

Please use older iTunes version until Ranorex 5.2.3 and 5.3 are released.
Thank you.

Regards,
Markus (S)
.
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kieranwood
Posts: 15
Joined: Fri Jan 23, 2015 12:31 pm

Itunes and IPhone wont connect

Post by kieranwood » Mon Feb 09, 2015 5:21 pm

Hi there,

I have a iPhone 4, iPhone 6 and a iPad.

None of these devices now seem to connect to the iTunes.

The version I have is 12.01.26.

I have three Unspecified Devices which I cannot seem to resolve.
An Apple iPhone
2 x Apple Mobile Device USB Driver.

Has anyone else had issues with getting them to connect?

Kind regards

krstcs
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Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Itunes and IPhone wont connect

Post by krstcs » Mon Feb 09, 2015 5:53 pm

If you do a search on this forum you will see that that version of iTunes (12.1.0) is not supported yet by Ranorex. Please downgrade back to the previous version (12.0.1 or earlier) and try again.
Shortcuts usually aren't...

kieranwood
Posts: 15
Joined: Fri Jan 23, 2015 12:31 pm

Re: Itunes and IPhone wont connect

Post by kieranwood » Tue Feb 10, 2015 10:16 am

Hi there,

I understood the problems with the Itunes version.
I am using 12.0.1.26 - Is that version not working?

Thanks

stephane
Posts: 3
Joined: Wed Feb 04, 2015 11:44 am

Re: How to add a ios device, "No iTunes detected"

Post by stephane » Tue Feb 10, 2015 11:40 am

Thanks for the link.

I downloaded iTunes 12.0.1 and try again but I have the same problem:

I can see the device when I install the app on iphone by "Tools > Instrumentation Wizard"
but not directly by devices or when I use "Record".

stephane
Posts: 3
Joined: Wed Feb 04, 2015 11:44 am

Re: Ranorex Could not Detect iTunes Installation

Post by stephane » Tue Feb 10, 2015 12:07 pm

Hi,

I downloaded iTunes 12.0.1 and try again but I have the same problem: "No iTunes detected".

I can see the device when I install the app on iPhone by using "Tools > Instrumentation Wizard"
but not directly by devices or when I use "Record".

Here is my testing platform:
- Windows 7 64 bits
- Ranorex 5.2.2.21
- iTunes 12.0.1

Than you in advance for your help.

EDIT:
Sorry to bother you, finally it was a joke of apple website. It displayed version 12.0.1 but in final I downloaded the last version 12.1!
I have got the version 12.0.1 on another website and I needed to uninstall all Apple applications before to successfully install iTunes.
Thanks for your answers.
Last edited by stephane on Thu Feb 12, 2015 6:16 pm, edited 2 times in total.

krstcs
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Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Itunes and IPhone wont connect

Post by krstcs » Tue Feb 10, 2015 2:45 pm

It should be. Your first post listed "12.01.26", without a period between the 0 and 1, so I wanted to make sure.
Shortcuts usually aren't...

kieranwood
Posts: 15
Joined: Fri Jan 23, 2015 12:31 pm

Re: Itunes and IPhone wont connect

Post by kieranwood » Tue Feb 10, 2015 8:56 pm

Hi there

Is there any problem with the IOS 8.1.3.

I have connected a iPhone 6and iPad with 8.1.3 and they show in Itunes but not in Ranorex.
A iPhone 4 with 7.1.2 shows in Ranorex no problem.