Ranorex 6.0 Ranorex Agent does not install properly

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kru
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Joined: Fri May 13, 2016 12:38 pm

Ranorex 6.0 Ranorex Agent does not install properly

Post by kru » Fri Jun 17, 2016 3:28 pm

Hello,

I am currently having a problem with testing in Ranorex Studio ( I explained in another topic), so I wanted to test it with an Agent on my Runtime location. At the end of the installation, I had no checkbox to start the Agent (in your tutorial, there is a checkbox). After I clicked the Finish button, I got a Windows Error "Ranorex Agent funktioniert nicht mehr" - Ranorex agent has stopped working. If you click it away, it appears again after 10 seconds. I uninstalled it, because of that never ending error messages and you also cannot start the installed agent (same error as described above).

I only started the msi-file, you provide to download on your website, and in Ranorex Studio (both of them had the same problem). No more, no less.
The runtime is on a Win7 virtual machine.

Thank you for your answers.

KRU

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Re: Ranorex 6.0 Ranorex Agent does not install properly

Post by Support Team » Mon Jun 20, 2016 3:23 pm

Hi Kru,

To analyze that issue in more detail I'd like to arrange a short remote session.
Therefore, I may ask you to get in touch with us by email ([email protected]).
Thank you in advance.

Sincerely,
Markus (S)
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