Ranorex 6.1 and Firefox 52

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EDR_CB
Posts: 17
Joined: Thu Mar 31, 2016 8:32 am

Ranorex 6.1 and Firefox 52

Post by EDR_CB » Wed Apr 19, 2017 3:23 pm

Dear all,

i have a problem with the install wizard on Firefox 52.

Once the ranorex extension has been installed, i keep getting the little popin telling me to install the extension.

Moreover, Ranorex doesn't recognize any elements of my webpage (an input is detected as an element).

I tried turning off and on both Ranorex and Firefox, unistalling the extension then putting it back with the same results.

My version of Ranorex is 6.1 and i can't upgrade for now.

Any ideas ?

krstcs
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Location: Austin, Texas, USA

Re: Ranorex 6.1 and Firefox 52

Post by krstcs » Wed Apr 19, 2017 4:11 pm

Are you installing the Ranorex NG extension? You need the NG (Next Generation) extension for newer versions of Chrome and Ranorex.
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EDR_CB
Posts: 17
Joined: Thu Mar 31, 2016 8:32 am

Re: Ranorex 6.1 and Firefox 52

Post by EDR_CB » Thu Apr 20, 2017 10:18 am

Yes I install the NG one.

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odklizec
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Re: Ranorex 6.1 and Firefox 52

Post by odklizec » Thu Apr 20, 2017 12:35 pm

Could you please tell us, what OS are you using? And are you starting Ranorex in Administrator mode?

Anyway, Ranorex 6.1 is simply too old and no longer supported. If starting Ranorex in admin mode does not help (or reinstalling both Ranorex and extension), there is not much else you can try, except installing newer Ranorex version. Eventually, try to install Ranorex and FF on another PC.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration