Ranorex 9.1: Google Chrome extensions not installed

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matthias_hh
Posts: 4
Joined: Mon Feb 27, 2017 11:21 am

Ranorex 9.1: Google Chrome extensions not installed

Post by matthias_hh » Mon Aug 19, 2019 3:53 pm

Since installation of Ranorex Version 9.1 we have the situation, that 2 Google Chrome extensions don't get installed anymore. (although installation is forced via GPO)
Only the Ranorex extension is installed and activated successfully everytime we start Google (on GPO installation whitelist).

On other machines with same GPO - without Ranorex installation or with Ranorex 8.3 - the expected Google Chrome extensions get installed and activated successfully .
At the same time the Ranorex extension gets installed but not activated.

The Chrome extensions are:
Enterprise SSO
WebRTC Leak Shield

Is there a behaviour known - that Chrome extensions are suppressed by Ranorex?
Do you have an idea how to solve the problem?

Thanks in advance.
Best regards, Matthias

User avatar
qwertzu
Posts: 265
Joined: Wed Jan 25, 2017 11:08 am

Re: Ranorex 9.1: Google Chrome extensions not installed

Post by qwertzu » Tue Aug 20, 2019 1:19 pm

hi,

i have seen this already on one of my machines.
there are a few things you could try:

- uninstall and install the extension via the Ranorex Instrumentation wizard

- If the problem still appears, uninstall the extension and try to add it via the Chrome store

- If still no success, uninstall the extension and try to add it via an open browser action. In the properties of an open browser action you can set the option "Instrument" to "True". If you execute this action, it will add the extension automatically.

- if objects still can't be recognized, try a clean reinstallation:
1. Uninstall Ranorex
2. Restart your machine
3. Install Ranorex 9.1.1 via the *.exe file.

regards, qwertzu