Ranorex Endpoint Connection Error for iOS device

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Poonamc
Posts: 1
Joined: Thu Jun 13, 2019 10:02 am

Ranorex Endpoint Connection Error for iOS device

Post by Poonamc » Thu Jun 13, 2019 10:20 am

Hi,
I am trying to add an endpoint (IOS device version 9) to Ranorex (version 8.3.3+git.b684846b).
The device is connected properly to the system and it is showing in iTunes but while adding an endpoint, it is showing an error status.
Ranorex service app is also installed.
Previously it is working but suddenly the connection is gone for app.
Please help us to resolve this issue and i am sharing the screenshot.Please check it.
Attachments
ErrorScreen.PNG
Endpoint Connection Error
ErrorScreen.PNG (10.48 KiB) Viewed 137 times

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qwertzu
Posts: 274
Joined: Wed Jan 25, 2017 11:08 am

Re: Ranorex Endpoint Connection Error for iOS device

Post by qwertzu » Fri Jun 14, 2019 10:06 am

hi,

can you post a screenshot of your mobile settings? (Settings --> Plugins)
also make sure the service app is running and visible on your mobile.

regards, qwertzu