Ranorex exe not responding when element not present

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rstockton
Posts: 3
Joined: Tue Nov 08, 2016 12:59 pm

Ranorex exe not responding when element not present

Post by rstockton » Wed Sep 27, 2017 11:59 am

Hello,

I am running Ranorex 5.2.2 on a Windows 10 64-bit PC with the Creators update. Testing is being done against a desktop application.

I am running a test that has a 'validate not exists step' but when it reaches this point the Ranorex exe gives the message 'has stopped working'. I have to close the exe and this causes you to lose all the reporting for that test run.

This also happens whenever Ranorex is looking for an element that does not exist. In this case though the element not being there is the expected result.

This problem is not present on Windows 7.

Has anyone had experience with this before?

Thanks,
Richard

krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Ranorex exe not responding when element not present

Post by krstcs » Wed Sep 27, 2017 2:20 pm

First and foremost, 5.2.2 is no longer supported. If you want meaningful support, you need to update to a current version (7.1.2 or 7.2.0 are currently supported).

Second, Windows 10 was release July 29, 2015, and Ranorex 5.2.2 was released January 12, 2015, six months before Win 10. Ranorex did not officially support Windows 10 at that time.

You need to update before any other course of action can be suggested.
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