Previously, we had a solution fully synced with multiple test cases. Now after performing a sync, linked test cases become unlinked and lose their connection to TestRail. Our TestRail test suite contains over 6000 test cases and synced fine before. Note: Only about 100 test cases are pulled in due to being in the process of automating the rest and some not needing to be automated at all. Our last successful sync was on Dec 8th.
Doing some digging, there was a new version of TestRail that was released on Dec 12 (https://blog.gurock.com/announcing-testrail-6-7/). I'm assuming something was changed in this release that Ranorex has not yet updated. The assumption is that the addition of pagination to the API is hindering us from syncing properly.
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Just tried syncing today and it worked! Looks like there was update to TestRail that made the pagination not required for the API unless it was turned on which may have fixed the issue. (https://discuss.gurock.com/t/testrail-6 ... ased/16728)