Ranorex not identifying elements in application

[SiobhanMcGrath]

Hi

Ranorex is only identifying the form level of the application, I have tried working down there the path using the spy tool but that does not work.

When I use track/spy the only the outer layer is being highlighted or found.

The application is built using .Net 3.5.

Have you any suggestions as to why this might be happening?

Thanks

[Vega]

Hi, it would be very helpful if you could upload a Ranorex snapshot (NOT screenshot) otherwise we are just doing guesswork. If you need to know how to make one, try the below link:

https://www.ranorex.com/help/latest/how ... x-snapshot

Are you getting any technology limitation warnings? Other than that, I would definitely try running Ranorex and or Ranorex Spy as administrator as they may be lacking the required rights to access your application. As mentioned before, it would be really helpful to get a Ranorex snapshot so we can see what you are working with. Otherwise, you can refer to the general troubleshooting pages:

https://www.ranorex.com/help/latest/tec ... leshooting