Ranorex Not Responding since 5.3

PiJano · Post by **PiJano** » Fri Feb 27, 2015 10:24 am

Hi everyone,

since we installed Ranorex 5.3 the Application stops running very often!
Task-Manager shows "Not Responding" and we have to close Ranorex.

I tried to create a new project. But when I delete the Samples "Recording1" -> Same Error. Not Responding...
We tried it on different computers and have admin rights, also startet ranorex with admin right. Same Error.

OS: Windows 7 SP1 (64bit)
Ranorex: 5.3.0
RAM: 8 GB
CPU: Intel Core i5 @ 2.5 GHz

thanks for you help,
Jan

Primoz · Post by **Primoz** » Mon Mar 02, 2015 1:06 pm

Same issue here:
-> Client updated to 5.3
-> Could not login due to older Licensing Server version
-> Updated Licensing server to 5.3
-> Code loading / update on starting Ranorex Studio suite is visibly longer
-> After trying to manipulate (remove, add etc) recording program freezes ("The program RanorexStudio.exe version 5.3.0.22324 stopped interacting with Windows and was closed." says the Windows application log) in suites which were used before. When adding new suite, the problem is not present.
-> Tried reinstalling the client, problem persists
-> Issue on two different machines

Post by **Support Team** » Mon Mar 02, 2015 5:54 pm

Hello guys,

Thank you for reporting the issue.
We are working on a fix at the moment.
Can you please try to do the following steps in the meantime and let us know if this works?

Option 1:

Save the current layout of you Ranorex Studio
Restore the Layout to the default Layout
RestoreDefaultLayout.png

Option 2:

Check if the setting "Load previous solution on startup" is disabled.
This setting can be found in the Ranorex Studio options dialog.
Options.png

ProjectsAndSolutions.png
Make sure that the module browser is visible and pinned in Ranorex Studio
ModuleBrowser.png
Please make sure that there is no other browser tab in the module browser window
ClassBrowser.png

Please let us know if this works.

Regards,
Bernhard

Primoz · Post by **Primoz** » Tue Mar 03, 2015 9:02 am

You were correct - option 1 - solved the issue. I've had custom layout without the module browser, and reseting the layout fixed the issue.

PiJano · Post by **PiJano** » Tue Mar 03, 2015 10:28 am

Yep! Option 1

Thanks a lot

Post by **Support Team** » Tue Mar 03, 2015 2:48 pm

Hi all,

thank you very much for the information.
I am glad that the workaround fixes the issue on your side.
We are working on a bug fix release which will be released as soon as possible.

Regards,
Bernhard

aravin · Post by **aravin** » Mon Mar 09, 2015 12:54 pm

Yeah.. Solved my issue.. Thanks.

& can you please explain the source of issue.?

Post by **Support Team** » Tue Mar 10, 2015 4:22 pm

Hi aravin,

In the new version we changed a lot of code in the background because of some features and bug fixes.
This bug seems to come from the layout settings of the Module browser in Ranorex Studio. If the module browser is not pinned and visible, the UI Tread seems to cause a race condition.
It looks good that we can release a bug fix version soon.

Regards,
Bernhard

aravin · Post by **aravin** » Wed Mar 25, 2015 8:00 am

ok fine.

Post by **Support Team** » Thu Mar 26, 2015 11:03 am

Hello everybody,

This is an update to the discussion above.
The newest bug fix release (5.3.1) can already be downloaded from our download archive.
The problem should no longer occur in this version.

Regards,
Bernhard

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