Ranorex Remote Agent SocketException

Ask general questions here.
maxbale
Posts: 1
Joined: Wed Sep 06, 2017 12:05 pm

Ranorex Remote Agent SocketException

Post by maxbale » Wed Sep 06, 2017 12:22 pm

017-07-05 15:38:15.0214 Ranorex.Dex.Client.Agent.Logic.Bootstrap License will be checked in an interval of '00:30:00'
2017-07-05 15:38:15.1152 Ranorex.Dex.Client.Agent.LicConfig Will create dual mode broadcast client.
2017-07-05 15:38:15.1308 Ranorex.Dex.Client.Agent.LicConfig Sending dual mode broadcast.
2017-07-05 15:38:15.1308 Ranorex.Dex.Client.Agent.LicConfig Starting receive threads.
2017-07-05 15:38:15.3651 Ranorex.Dex.Client.Agent.LicConfig Will create dual mode TCP client.
2017-07-05 15:38:15.3651 Ranorex.Dex.Client.Agent.LicConfig Will create dual mode TCP client.
2017-07-05 15:38:16.1464 Ranorex.Dex.Client.Agent.Views.AgentStatusView Agent started (v2.0.7-6e01397a)
2017-07-05 15:38:16.1620 Ranorex.Dex.Client.Agent.LicConfig Closing dual mode broadcaster.
2017-07-05 15:38:16.2089 Ranorex.Dex.Client.Agent.LicConfig Broadcast receive exception: System.Net.Sockets.SocketException (0x80004005): A blocking operation was interrupted by a call to WSACancelBlockingCall
at System.Net.Sockets.Socket.ReceiveFrom(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, EndPoint& remoteEP)
at System.Net.Sockets.UdpClient.Receive(IPEndPoint& remoteEP)
at Ranorex.Libs.DualModeBroadcaster.ReceiveAsync(Object untypedBroadcaster)

Any idea what might be the issue ? It seems to point to a problem with the .Net Framework but I have the 4.5.2 version installed. Also, Ranorex 7.1.0 is installed on that machine and works just fine (OS: Windows Server 2008 R2 Standard).

I cannot figure out what the problem is, any help would be appreciated.

Thank you!

Regards,
dpplgngr
dpplgngr

Posts: 8
Joined: Mon Jun 19, 2017 4:00 pm

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Ranorex Remote Agent SocketException

Post by Support Team » Thu Sep 07, 2017 1:12 pm

Hello maxbale,

We have seen this error with another customer a month ago. The issue was actually related to the license. I would prefer, if we could try to resolve this possible licensing issue via email. Please send us an email to [email protected]. Don't forget to attach your customer ID at the beginning of your support email and also send the license key of the license that your Ranorex Agent is trying to lease.

We are looking forward to your email.

Sincerely,
Tomaž
.
Image