Ranorex Slow on Windows 10?

Ask general questions here.
Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Ranorex Slow on Windows 10?

Post by Fergal » Fri Jan 26, 2018 4:58 pm

I recently updated to Windows 10 and now Ranorex 7.1.2 is running very slowly, even occasionally giving a "Not Responding" message. The machine has 16GB Ram an i5 processor and most other programs seem to be running fine.

Are there any known issues causing this or any suggestions for speeding it up?

Many thanks!

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 3941
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Ranorex Slow on Windows 10?

Post by odklizec » Mon Jan 29, 2018 10:09 am

Hi,

The only slowdown I'm aware about is the Firefox plugin speed issue, which is somewhat improved (but not fully fixed yet) in Ranorex 8.0.

Also, I remember a problem with integrated TFS caused by MSSCCI provider. Are you, by any chance, using integrated TFS? If yes, then you should consider stop using it. This is, unfortunately, the only way how to fix the Ranorex Studio speed caused by integrated TFS ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Re: Ranorex Slow on Windows 10?

Post by Fergal » Mon Jan 29, 2018 11:15 am

Thanks for your reply odklizec. This issue is not related to Firefox and we don't use TFS. Ranorex is just generally very slow since the machine has been upgraded to Windows 10.

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 3941
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Ranorex Slow on Windows 10?

Post by odklizec » Mon Jan 29, 2018 12:08 pm

I see...well, maybe there are some Win10 updates/configuration tasks still running in background? Have you checked the Task Manager, what's the CPU usage? I would try to reinstall Ranorex and .Net. Just in case... :D
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Re: Ranorex Slow on Windows 10?

Post by Fergal » Mon Jan 29, 2018 12:20 pm

Thanks again odklizec. CPU usage is varying between 30 & 60%. I will try reinstalling Ranorex and see if that helps.

Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Re: Ranorex Slow on Windows 10?

Post by Fergal » Tue Jan 30, 2018 11:37 am

Image

When I run the Windows Compatibility Troubleshooter on Ranorex Studio (7.1.3) it suggests Windows XP. Perhaps a Ranorex support person could please give a view on this?

Thanks.

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Ranorex Slow on Windows 10?

Post by Support Team » Fri Feb 02, 2018 10:55 am

Hi guys,

The customer was in contact with us via email.

Ensuring that all Windows updates are installed and completely re-installing all software prerequisites as well as Ranorex itself resolved the issue to a certain extend.

Ranorex Prerequisites: https://www.ranorex.com/help/latest/system-requirements

Sincerely,
Robert
.
Image

Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Re: Ranorex Slow on Windows 10?

Post by Fergal » Tue Feb 06, 2018 2:44 pm

Thanks for your help Robert. "re-installing all software prerequisites" was particularly helpful and Ranorex is running faster now. However, it is still very slow at times, much slower than it was on Windows 7.

If anyone else has ideas or suggestions for speeding it up it would be most welcome and appreciated. Thanks.

Hondo
Posts: 43
Joined: Thu Nov 03, 2016 12:03 am

Re: Ranorex Slow on Windows 10?

Post by Hondo » Fri Apr 13, 2018 5:24 pm

I've been chuggin through this issue too on my desktop. Which is a Monster. :shock:
3.7GHz Xeon E5-1630 / 64GigaWatts RAM / x64 Win10 Pro

Had Microsoft Teams & Team Viewer installed => jettisoned both of those.

Does a Ranorex update count as a "re-install" w/respect to this issue? :?:
Does the Ranorex installer provide a path to re-installing all the pre-requisites?

Thanks

p.s. Test Workstation is x64 Win7 Pro and Ranorex runs markedly faster on that system.

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Ranorex Slow on Windows 10?

Post by Support Team » Tue Apr 17, 2018 12:35 pm

Hello Hondo,

No, an update doesn't count :lol:

Recommended Upgrade Procedure:
  • • Completely uninstall Ranorex
    • (Opt) Remove Prerequisites
    • Reboot your machine
    • Download and install the latest version of Ranorex
Please use the Ranorex setup executable (not the *.msi file), which includes all the required software prerequisites.

Sincerely,
Robert
.
Image

monkeyk
Posts: 2
Joined: Sun Mar 18, 2018 5:49 pm

Re: Ranorex Slow on Windows 10?

Post by monkeyk » Mon Apr 23, 2018 11:36 am

And i see well, maybe there are some Win10 updates.

Fergal
Certified Professional
Certified Professional
Posts: 298
Joined: Tue Feb 18, 2014 2:14 pm
Location: Co Louth, Ireland
Contact:

Re: Ranorex Slow on Windows 10?

Post by Fergal » Thu May 10, 2018 8:57 am

When this issue first occurred I uninstalled Visual Studio and disabled quite a few Windows services, which appeared to help speed up Ranorex.

Ranorex has recently slowed then again, after a new installation of Visual Studio. This slowness is still there, even when Visual Studio is closed on the laptop. Are there any known issues around this?

Thanks.

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Ranorex Slow on Windows 10?

Post by Support Team » Mon May 14, 2018 8:31 am

Hi Fergal,

I'm afraid that there is no known constraint with VS, which could cause a performance issues within Ranorex Studio.

Sincerely,
Robert
.
Image