Ranorex solution doesn´t work anymore with iOS 14

Mobile Testing, Android App Testing.
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BlindJones
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Joined: Fri May 17, 2019 7:10 am

Ranorex solution doesn´t work anymore with iOS 14

Post by BlindJones » Mon Sep 21, 2020 7:26 am

Hello everyone,

we test an iOS application with Ranorex and everything went fine until the iPad Pro was updated to iOS 14.
Now I get the following error message in the attached screenshot (all buttons could not be instrumented any more, all recordings fail).

I tested another iPad with iOS 13 and everything runs well.

Can someone help me? Is Ranorex Studio not ready for iOS 14? I updated Ranorex Studio to 9.3.3.

Best regards
Sebastian
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odklizec
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Re: Ranorex solution doesn´t work anymore with iOS 14

Post by odklizec » Mon Sep 21, 2020 7:32 am

Hi,

My guess is, that because the iOS14 has been officially released only last week, Ranorex is not ready for this iOS version? So you will most probably have to wait for next service release. Anyway, I would suggest to directly contact Ranorex support about this:
https://www.ranorex.com/support-query/

BTW, have you tried to re-instrument the app with 9.3.3 instrumentation wizard?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration
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BlindJones
Posts: 51
Joined: Fri May 17, 2019 7:10 am

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by BlindJones » Mon Sep 21, 2020 7:54 am

Hi Pavel,

thank you for your answer.

Yes, I re-instrumented the app to the iPad, but the error still keeps coming.

I will contact the support directly, thank you!

Best regards
Sebastian
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Bassem.Ibrahim
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Joined: Tue Nov 06, 2018 9:14 pm

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Bassem.Ibrahim » Mon Sep 28, 2020 11:29 pm

I just upgraded my iPad to iOS14 and experienced the same issue.
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sanjeevkPrasad
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Re: Ranorex solution doesn´t work anymore with iOS 14

Post by sanjeevkPrasad » Wed Sep 30, 2020 2:32 pm

Hello team,

Did we got any solution from support teams on this IOS 14 issue?

Our all testing devices are upgraded to IOS 14 and now apple is not supporting roll back to IOS 13 .
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Patrick Hollerbach
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Location: Frankurt, Germany

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Patrick Hollerbach » Wed Oct 28, 2020 2:42 pm

Same issue here. When will we get a new ranorex version with iOS 14?
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Sven Schneider
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Joined: Wed Oct 28, 2020 3:38 pm

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Sven Schneider » Wed Oct 28, 2020 3:59 pm

same here, accidentally updated my Test-iPad to iPadOS 14.1 - Tests are no longer working. Touch functions are throwing errors. Same as original poster :(

we are in need of a quick solution!
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Support Team
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Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Support Team » Thu Oct 29, 2020 8:44 pm

Hi All,

A quick update, this is a known issue that has been fixed and will be included in a upcoming 9.3.4 release. We do not have an official release date for this yet but is expected to be released in the near future. Thank you in advance for your patience.

Kind Regards,
Ned
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