Ranorex solution doesn´t work anymore with iOS 14

Mobile Testing, Android App Testing.
Post Reply
BlindJones
Posts: 47
Joined: Fri May 17, 2019 7:10 am

Ranorex solution doesn´t work anymore with iOS 14

Post by BlindJones » Mon Sep 21, 2020 7:26 am

Hello everyone,

we test an iOS application with Ranorex and everything went fine until the iPad Pro was updated to iOS 14.
Now I get the following error message in the attached screenshot (all buttons could not be instrumented any more, all recordings fail).

I tested another iPad with iOS 13 and everything runs well.

Can someone help me? Is Ranorex Studio not ready for iOS 14? I updated Ranorex Studio to 9.3.3.

Best regards
Sebastian
Attachments
RanorexErroriOS14.png
RanorexErroriOS14.png (28.53 KiB) Viewed 1351 times
Top
User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 6360
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by odklizec » Mon Sep 21, 2020 7:32 am

Hi,

My guess is, that because the iOS14 has been officially released only last week, Ranorex is not ready for this iOS version? So you will most probably have to wait for next service release. Anyway, I would suggest to directly contact Ranorex support about this:
https://www.ranorex.com/support-query/

BTW, have you tried to re-instrument the app with 9.3.3 instrumentation wizard?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration
Top
BlindJones
Posts: 47
Joined: Fri May 17, 2019 7:10 am

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by BlindJones » Mon Sep 21, 2020 7:54 am

Hi Pavel,

thank you for your answer.

Yes, I re-instrumented the app to the iPad, but the error still keeps coming.

I will contact the support directly, thank you!

Best regards
Sebastian
Top
Bassem.Ibrahim
Posts: 8
Joined: Tue Nov 06, 2018 9:14 pm

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Bassem.Ibrahim » Mon Sep 28, 2020 11:29 pm

I just upgraded my iPad to iOS14 and experienced the same issue.
Top
sanjeevkPrasad
Posts: 4
Joined: Tue May 12, 2020 12:25 pm

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by sanjeevkPrasad » Wed Sep 30, 2020 2:32 pm

Hello team,

Did we got any solution from support teams on this IOS 14 issue?

Our all testing devices are upgraded to IOS 14 and now apple is not supporting roll back to IOS 13 .
Top
User avatar
Patrick Hollerbach
Posts: 29
Joined: Thu Jan 02, 2014 4:00 pm
Location: Frankurt, Germany

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Patrick Hollerbach » Wed Oct 28, 2020 2:42 pm

Same issue here. When will we get a new ranorex version with iOS 14?
Top
Sven Schneider
Posts: 1
Joined: Wed Oct 28, 2020 3:38 pm

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Sven Schneider » Wed Oct 28, 2020 3:59 pm

same here, accidentally updated my Test-iPad to iPadOS 14.1 - Tests are no longer working. Touch functions are throwing errors. Same as original poster :(

we are in need of a quick solution!
Top
User avatar
Support Team
Site Admin
Site Admin
Posts: 12167
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Ranorex solution doesn´t work anymore with iOS 14

Post by Support Team » Thu Oct 29, 2020 8:44 pm

Hi All,

A quick update, this is a known issue that has been fixed and will be included in a upcoming 9.3.4 release. We do not have an official release date for this yet but is expected to be released in the near future. Thank you in advance for your patience.

Kind Regards,
Ned
.
Image
Top
Post Reply

Return to “Mobile Testing”