Ranorex Spy element highlight not fit with element position

Ranorex Spy, Recorder, and Studio.
anhnm
Posts: 1
Joined: Wed Jul 31, 2019 7:55 am

Ranorex Spy element highlight not fit with element position

Post by anhnm » Mon Aug 12, 2019 8:47 am

Hi guys,
I'm trying to use Ranorex to track element item on iOS device, Safari.
I'm using Ranorex 9.1.0 on PC windows 64 bits, Appium 1.13 on MAC and iOS version 11.4.
In Appium, with inspector mode I can see it get element with right position. But when I connect ranorex to check item on iOS device, the position of element not match with element in picture.
As in the picture, the position of the blue button is high above with its position in the picture.
1.png
1.png (36.36 KiB) Viewed 108 times
I started ranorex in x64 folder and using command "Regsvr32 C:\Windows\System32\oleacc.dll" with Administrator role also but nothing works!
Could anyone please suggest a solution to fix this issue?

Thanks and best regards,
AnhNM

User avatar
qwertzu
Posts: 271
Joined: Wed Jan 25, 2017 11:08 am

Re: Ranorex Spy element highlight not fit with element position

Post by qwertzu » Wed Aug 14, 2019 2:12 pm

Hi,

Can you post a Ranorex Snapshot?

Thanks,
Qwertzu