Ranorex spy error

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grekha
Posts: 3
Joined: Fri Jun 12, 2020 1:10 am

Ranorex spy error

Post by grekha » Fri Jun 19, 2020 10:21 pm

Hi,
When i'm trying to spy the touch function for an app.Following error is showing up. How can i spy the touch process in the app. Though i touch action on the UI element this isn't working.
Please help me out.
error
Touch is not supported by the application element. Instead it has to be performed on a UI element contained in the app.
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odklizec
Ranorex Guru
Ranorex Guru
Posts: 6036
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Ranorex spy error

Post by odklizec » Sat Jun 20, 2020 7:22 am

Hi,

Please upload a Ranorex snapshot (Not screenshot) of the problematic element. From the error message it looks as you need to choose different element to touch (parent/child of the actually selected). Additionally, what you can try is to use Click operation, instead of touch 😉 Click often works also with mobile apps.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration