Ranorex Spy scaling

Ranorex Spy, Recorder, and Studio.
Ethan
Posts: 11
Joined: Mon Aug 08, 2016 12:09 pm

Ranorex Spy scaling

Post by Ethan » Fri Dec 06, 2019 12:19 am

Hi!

There is this issue with Ranorex Spy sometimes beeing unusable on hi-res monitors. Fields blend together and are not readable. Can one expect a fix on this? Scaling has been common for many years now and I have been waiting for a fix for quite a few years.

Sometimes it helps to restart/sign in/out of Windows, but now it didn't and using 100%-scaling on a 15" 4k-display is not a workable solution. I'm running Windows 10.

I only have problemes with the Ranorex Spy application, other apps are OK (don't use Studio just Spy & API). See screenshot. Usually I can connect to external monitor where I can work using the 100% scaling, but now I'm on the road and stranded, so this is not acceptable.

I've seen an other thread on this in the forum, but it was 4 years old I think.

Best regards,
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Re: Ranorex Spy scaling

Post by Support Team » Thu Dec 12, 2019 10:20 am

Hello Ethan,

Thank you for your post.

This is a known limitation. We are aware of it and keep track of requests for an improvement in that area. Currently, there are no bug fixes planned for upcoming releases of Ranorex. This may change, in case the number of affected customers increase.

Thank you for your understanding.

Sincerely,
Ranorex Support Team
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