Ranorex Spy - Shutting down Ranorex

Bug reports.
rsvboas
Posts: 1
Joined: Mon Jun 01, 2020 8:07 pm

Ranorex Spy - Shutting down Ranorex

Post by rsvboas » Mon Jun 01, 2020 8:20 pm

Good afternoon,

I´m using the Trial Test of the Ranorex Studio, and during some tests on a Delphi application (Delphi XE8), while using the Ranorex Spy, the studio tends to shut down/close abruptly. It already happened on many forms, registers and buttons, when inspecting using the Spy.

Since I am having a positive run through with the Studio, I would like to know if this is really a bug, and if not, what I can do to avoid the Studio to shut down. The frequency is pretty high, ranging between every 10 to 30 minutes (many times, losing unsaved project modifications).

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 6036
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Ranorex Spy - Shutting down Ranorex

Post by odklizec » Mon Jun 01, 2020 9:48 pm

Hi,

I’m afraid, it’s impossible to tell what’s wrong without seeing the problem in action or without having access to the problematic app (or Delphi sample app).

The best you can probably do is to contact directly support and request a remote session with them, so they may be able to see the problem and eventually analyse it directly on your machine.

BTW, please make sure you are using most recent Ranorex 9.3.2.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration