Remote agent window back button

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ajdin
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Remote agent window back button

Post by ajdin » Wed Mar 20, 2019 11:15 am

In a remote agent's history view pressing the BACK button to go back to the overview of agents takes up to 10 seconds until the overview is showed.

Desirably this process could be speeded up for UX purposes.

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Re: Remote agent window back button

Post by Support Team » Thu Mar 21, 2019 1:02 pm

Hell ajdin,

Thank you for reporting the issue. Unfortunately, I don't see this issue on my machine and VM's. Are you using the latest version of Ranorex (9.0.0)? If you are currently using an older version, please update Ranorex to the latest version.

Thank you!

Sincerely,
Bernhard
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ajdin
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Re: Remote agent window back button

Post by ajdin » Thu Mar 21, 2019 3:10 pm

Hi,

no unfortunately we are stuck on 8.2.1. We have some dependencies and are not able able to move to the newest version yet.
I also wanted to test the new version beside the current one, but it is not able to have two main versions of Ranorex installed (the old one gets uninstalled w/o notification).
In my opinion it should be left to the user if the old version is to be kept, especially when the new one is on a seperate partition of the disk.

Regards.

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Re: Remote agent window back button

Post by Support Team » Mon Mar 25, 2019 9:42 am

Hello ajdin,

Unfortunately, it is not possible to install two Ranorex versions side-by-side on the same machine. This would lead to even more problems. Would you mind installing Ranorex 9 on a virtual machine for testing purposes?

Is there an anti-virus software running on your machine that could cause the performance issue?

Sincerely,
Bernhard
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ajdin
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Re: Remote agent window back button

Post by ajdin » Mon Apr 01, 2019 9:21 am

Hello Bernhard,

thank you for your support. I will try the version in a virtual machine when I find some spare time. Regarding the anti virus, Windows Defender is running on our clients.
I'll report back.

BR, Ajdin.

ajdin
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Joined: Wed Mar 20, 2019 11:04 am

Re: Remote agent window back button

Post by ajdin » Mon Apr 01, 2019 12:50 pm

Hi again,

I think I figured out what may cause the problem. It is possible to reproduce the issue even in Ranorex 9.0.
The clue is to add more than 1 remote agent. In our case we have 6 agents.

With additional agents the time of the "back button behavior" is prolonged. Even though the response time in Ranorex 9.0 is quicker overall compared to 8.x, a delay can be observed with the addition of more agents.
Hope this helps.

Regards.

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Re: Remote agent window back button

Post by Support Team » Tue Apr 02, 2019 10:11 am

Hello ajdin,

Thank you for the information. Unfortunately, I still cannot reproduce the issue by using six agents, but I talked to our QA department. They told me that it could have something to do with the size of the solution. May I ask if you also see the issue when loading a Ranorex Sample Solution?

Regards,
Bernhard
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ajdin
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Re: Remote agent window back button

Post by ajdin » Thu Apr 18, 2019 12:04 pm

Hi,

yes we even tried the sample. Similar behavior.
Regards.

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Re: Remote agent window back button

Post by Support Team » Tue Apr 23, 2019 11:08 am

Hello ajdin,

I'm sorry that you are still facing the issue. Unfortunately, in order to analyze the issue, we need more information.
Would you mind creating a support ticket via our Support Query?

Thank you!
Bernhard
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