Hi Everyone
I got very strange situation here.
Spy started to crash/stopping to run when I select anything within Chrome browser.
I got Ranorex 6.1.0 and I tried to reinstall it.
Here is the details for Spy and Chrome:
1. Ranorex extension
2. Chrome About
3. Spy crash message
Spy is stopping to run.
Spy is stopping to run.
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Last edited by FelixK98 on Tue Sep 27, 2016 5:43 am, edited 1 time in total.
Re: Spy is stopping to run.
Hi,
A bit more info for this Spy crash:
4. Windows and PC details 5. Message from MS Visual Studio when I accepted to debug crash
A bit more info for this Spy crash:
4. Windows and PC details 5. Message from MS Visual Studio when I accepted to debug crash
You do not have the required permissions to view the files attached to this post.
Re: Spy is stopping to run.
Hi,
Do you have this issue only when tracking web elements within Chrome or also when tracking other browsers or desktop applications?
Although you mentioned that you already did a new installation of Ranorex, I would suggest doing another new installation following the steps below.
1) Uninstall Ranorex Studio
2) Reboot the machine
3) Install the latest version of Ranorex again and instrument the Chrome browser
Furthermore, make sure that all software requirements are installed properly.
Do you have this issue only when tracking web elements within Chrome or also when tracking other browsers or desktop applications?
Although you mentioned that you already did a new installation of Ranorex, I would suggest doing another new installation following the steps below.
1) Uninstall Ranorex Studio
2) Reboot the machine
3) Install the latest version of Ranorex again and instrument the Chrome browser
Furthermore, make sure that all software requirements are installed properly.
Re: Spy is stopping to run.
Hi jma,
Thanks for replay.
I performed all what you suggested, but it didn't helped.
So, I reset Chrome setting to the default settings and re-enabled Ranorex extension and only after this Spy started to work without crashing. Some settings change in Chrome caused Spy to crash when I pointed to the browser element.
Thanks,
Felix.
Thanks for replay.
I performed all what you suggested, but it didn't helped.
So, I reset Chrome setting to the default settings and re-enabled Ranorex extension and only after this Spy started to work without crashing. Some settings change in Chrome caused Spy to crash when I pointed to the browser element.
Thanks,
Felix.
Re: Spy is stopping to run.
Hi,
I would appreciate if Support Team will look in it.
I got Spy crashing again.
I did all possible steps:
1. Re-installed Ranorex
2. Reset Chrome settings
3. Re-instrumented Chrome
Nothing is helping. I need to resolve it URGENT.
Thanks,
Felix.
I would appreciate if Support Team will look in it.
I got Spy crashing again.
I did all possible steps:
1. Re-installed Ranorex
2. Reset Chrome settings
3. Re-instrumented Chrome
Nothing is helping. I need to resolve it URGENT.
Thanks,
Felix.
-
- Posts: 1
- Joined: Thu Jun 16, 2016 5:25 pm
Re: Spy is stopping to run.
Hello,
I face the same issue.
It only occurs on chrome using the spy (tried it with other browsers and with the inspector).
Steps :
- Edit an object within the repository
- The spy is opened on the Path Editor Panel
- Select the Browser and Results Panel
- Ranorex crashes
Additional information :
- A 6.1 project has been created to reproduce
- The tracked object is the query input on the Google homepage
- I tried to re-install Ranorex and the Ranorex Automation Extension
Thanks in advance
Jeremy
I face the same issue.
It only occurs on chrome using the spy (tried it with other browsers and with the inspector).
Steps :
- Edit an object within the repository
- The spy is opened on the Path Editor Panel
- Select the Browser and Results Panel
- Ranorex crashes
Additional information :
- A 6.1 project has been created to reproduce
- The tracked object is the query input on the Google homepage
- I tried to re-install Ranorex and the Ranorex Automation Extension
Thanks in advance
Jeremy
Re: Spy is stopping to run.
If you want a faster response from the Ranorex Support team you need to use email ([email protected]).
Shortcuts usually aren't...
- Support Team
- Site Admin
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Re: Spy is stopping to run.
Hi,
The issue was resolved after the customer updated/upgraded his operating system to Windows 10.
Sincerely,
Robert
The issue was resolved after the customer updated/upgraded his operating system to Windows 10.
Sincerely,
Robert