The cursor goes missing after record and playback on AutoCAD

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Krupa Haranal
Posts: 3
Joined: Thu Apr 03, 2014 9:42 am

The cursor goes missing after record and playback on AutoCAD

Post by Krupa Haranal » Thu Apr 03, 2014 2:49 pm

Hello Team,

I am performing feasibility check on our desktop product which is AutoCAD based.
After I perform record and playback on AutoCAD based product and come back to Ranorex studio, the
mouse cursor goes missing. Please refer to attached video to help understand better. Also, can you provide a workaround for now, so that I can go ahead and continue with my feasibility check?

Regards,
Krupa.
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CursorGoesMissing.zip
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Re: The cursor goes missing after record and playback on AutoCAD

Post by Support Team » Mon Apr 07, 2014 4:29 pm

Hello Krupa,
Thank you for the video.
In order to analyze your issue in detail I would need some additional information.
May I ask you to answer these questions:
  • Which version of Ranorex is installed on your machine?
    As I can see in your video, Ranorex is running on a virtual machine.
    • Does this problem also occur in other projects?
Thank you in advance.
Kind regards,
Markus (S)
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Krupa Haranal
Posts: 3
Joined: Thu Apr 03, 2014 9:42 am

Re: The cursor goes missing after record and playback on AutoCAD

Post by Krupa Haranal » Wed Apr 09, 2014 7:46 am

Hello Markus,

1) I have Ranorex 5.0.1 installed.
2) The product I am testing has different modules, one of which is AutoCAD based. I have checked on other module(which is not AutoCAD based and also installed on virtual machine) and the mentioned issue does not occur on that module.
We have the product installed on Virtual Machine and so Ranorex is installed on the same VM.

Is it possible to have Ranorex installed on a desktop machine and still be able to automate products installed on Virtual machine?

Please let me know if any further information is required.

Thanks & Regards,
Krupa.

krstcs
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Re: The cursor goes missing after record and playback on AutoCAD

Post by krstcs » Wed Apr 09, 2014 1:31 pm

Ranorex must be installed on the system where the application under test (AUT) will be executed. Ranorex cannot identify or manipulate objects that are not on the same desktop. It will not work with Ranorex on the host and the AUT on the guest/VM.
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Re: The cursor goes missing after record and playback on AutoCAD

Post by Support Team » Thu Apr 10, 2014 4:06 pm

Hi Krupa,

Thank you for the information.
Is it possible for you to test your application on a local machine? So we can exclude the virtual machine as an error source.
Regarding your question about automate software which is running on a virtual machine:
As krstcs already mentioned, this is not possible.
Please have a look at our user guide, for more information, by following this link: Remotely Working with Ranorex

Kind regards,
Markus(S)
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Krupa Haranal
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Joined: Thu Apr 03, 2014 9:42 am

Re: The cursor goes missing after record and playback on AutoCAD

Post by Krupa Haranal » Fri Apr 11, 2014 7:22 am

Hello Markus,

I have tried with the product on local machine and the same problem persists.

Thanks & Regards,
Krupa.

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Re: The cursor goes missing after record and playback on AutoCAD

Post by Support Team » Mon Apr 14, 2014 4:01 pm

Hi krupa,

Thank you for trying the application on a local machine, so we can exclude the virtual machine as an error source.
Is it possible for you to send us your application or a sample via email?
Our email-address is: [email protected]
This will help us to analyze the issue on our side.

Kind regards,
Markus (S)
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