Tooltips popUp error

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mocmeo1998
Posts: 2
Joined: Thu Apr 11, 2019 4:27 pm

Tooltips popUp error

Post by mocmeo1998 » Mon Apr 22, 2019 4:16 am

Hi all

I'm using Ranorex

In debug mode, I try to diagnose individual objects directly in code using the tool tips popping but It doesn't appear

Could some one healp me ?

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Re: Tooltips popUp error

Post by Support Team » Mon Apr 22, 2019 6:41 pm

Hi mocmeo1998,

I suspect this is an issue unique to your environment since I am not able to duplicate this behavior locally nor have I seen any reports similar from other customers. It is possible the install did not complete properly or a core file is corrupt. I recommend a full reinstall of Ranorex, C++ Redistributables, and the .NET framework.
  1. Close all Ranorex applications and browsers
  2. Uninstall Ranorex
  3. Uninstall .NET Framework
  4. Uninstall all C++ Redistributables
  5. Restart your machine (important!)
  6. Install Ranorex (EXE, not the MSI)
  7. Restart your machine (important!)
If the issue persists, due to the nature of this issue being unique to your environment, creating a support ticket may be your best course of action to troubleshooting this issue.

I hope this helps!

Regards,
Ned
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