Unable to Detect USB Connection on iOS

Mobile Testing, Android App Testing.
BenderATL86
Posts: 2
Joined: Wed May 30, 2018 5:45 pm

Unable to Detect USB Connection on iOS

Post by BenderATL86 » Wed May 30, 2018 5:48 pm

We are trying to setup mobile testing for iOS and we are hitting an issue in setup.

The instrumentation wizard is failing to locate a usb connection.

Upon searching I found a lot of issues dating back around 2015 but the solutions in those do not appear to work anymore.

Can anyone advise me on this please?

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odklizec
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Re: Unable to Detect USB Connection on iOS

Post by odklizec » Wed May 30, 2018 8:20 pm

Hi,

Are you sure you have installed iTunes? The thing is, that iTunes installs USB driver, which is required for USB connection.
Pavel Kudrys
Ranorex explorer at Descartes Systems

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BenderATL86
Posts: 2
Joined: Wed May 30, 2018 5:45 pm

Re: Unable to Detect USB Connection on iOS

Post by BenderATL86 » Thu May 31, 2018 2:54 pm

Yes I have iTunes installed and updated. A previous post suggested reseting the "trust" settings on the iPad and iTunes and it did not fix the issue.

tvu
Posts: 195
Joined: Tue Apr 07, 2015 10:47 pm

Re: Unable to Detect USB Connection on iOS

Post by tvu » Wed Jun 06, 2018 7:08 pm

Generally, if iTunes can see your device then Ranorex Studio should be able to as well. In my case, my corporate controlled antivirus was blocking the USB connection. I had to have them grant access.