Unable to Download App 'RxServiceApp (2.0.0)'

Mobile Testing, Android App Testing.
Oksana
Posts: 64
Joined: Tue Jan 15, 2013 10:20 am

Unable to Download App 'RxServiceApp (2.0.0)'

Post by Oksana » Tue Mar 24, 2015 8:45 am

Hello,

Can you help me to solve an issue with installing Ranorex service app on the iOS device?
The thing is that I've tried to load 'RxServiceApp (2.0.0)' from bitly.com/mArchive , but it fails with message: 'Unable to Download App "RxServiceApp (2.0.0)" could not be installed at this time.'

I've gotten the same message on iOS 8.1 and 8.2 devices.

Thanks in advance,
Oksana

aravin
Posts: 47
Joined: Mon Mar 09, 2015 7:43 am

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by aravin » Wed Mar 25, 2015 8:04 am

Hi,

Can you try downloading the RxServiceApp 2.0.1 ([url]itms-services:///?action=download-manifest&url=https://www.ranorex.com/download/mobile ... .plist/url]).

If you still face the issue, let me know.

Oksana
Posts: 64
Joined: Tue Jan 15, 2013 10:20 am

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by Oksana » Wed Mar 25, 2015 9:26 am

Hi,

Thanks a lot for the advice! It works. I've used the suggested way to get RxServiceApp 2.0.1 (used url 'itms-services:///?action=download-manifest&url=https://www.ranorex.com/download/mobile ... p201.plist') and app was smoothly downloaded and installed.

It is still curious for me why did I fail to download RxServiceApp 2.0.0 ?

Thanks,
Oksana

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by Support Team » Thu Mar 26, 2015 11:18 am

Hi Oksana,

The service app was uploaded on that day, maybe it was just a bad timing :-)

Regards,
Bernhard
.
Image

tvu
Posts: 195
Joined: Tue Apr 07, 2015 10:47 pm

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by tvu » Tue Apr 21, 2015 10:26 pm

Hello,

I am having similar issues trying to install the service app on the iOS simulator. I tried to click on the links on the bitly.com/mArchive page and manually typing in the link below. I am getting the following error:

"Safari cannot open the page because the address is invalid."

I've tried the 2.0.1 and 2.0.2 links.

Thanks,
Tung

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by Support Team » Thu Apr 23, 2015 3:17 pm

Hi Tung,

are you still not able to download the files?
Unfortunately, I cannot reproduce the behavior using our iOS devices.
Please note that the link is case sensitive bitly.com/marchive will usually not work.

Regards,
Bernhard
.
Image

tvu
Posts: 195
Joined: Tue Apr 07, 2015 10:47 pm

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by tvu » Fri Apr 24, 2015 4:55 pm

Hi Bernhard,

Yes, I'm still having the issue. I can install the service app on my iOS devices, but I cannot install it on a device on the iOS Simulator.

I am new to Ranorex and I am in the process of setting it up into our CI process. I wanted to use the iOS Simulator to give us more coverage. Is it even recommended to install the Ranorex Service App on the iOS Simulator?

Thanks,
Tung

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by Support Team » Mon Apr 27, 2015 2:54 pm

Hi Tung,

In general IPA files are built for the ARM processor in actual iOS devices. The iPhone Simulator is not an emulator and can't run ARM code.
That's the reason that it is not possible to install the service app on the iOS simulator.

Regards,
Bernhard
.
Image

tvu
Posts: 195
Joined: Tue Apr 07, 2015 10:47 pm

Re: Unable to Download App 'RxServiceApp (2.0.0)'

Post by tvu » Mon Apr 27, 2015 5:41 pm

Thanks for the info Bernhard.