Unable to Download App RxServiceApp and RxBrowser

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gilbar16
Posts: 109
Joined: Wed Mar 26, 2014 6:23 pm

Unable to Download App RxServiceApp and RxBrowser

Post by gilbar16 » Thu Nov 05, 2015 11:31 pm

Hello,

Is something wrong with the Ranorex Server where we download the Service App and the iOS Web Testing app?
I tried on an iPhone 6 iOS v9.0.2 and iPad Air 2 iOS v9.1 and I keep getting "Unable to Download App" when I try to Install either RxServiceApp 2.1.0 or RxBrowser v2.1.2.

Thanks.
Gilbert

gilbar16
Posts: 109
Joined: Wed Mar 26, 2014 6:23 pm

Re: Unable to Download App RxServiceApp and RxBrowser

Post by gilbar16 » Fri Nov 06, 2015 1:43 am

Well the iPhone 6, at least the apps got installed via the Ranorex Instrumentation Wizard since the device got detected as a connected USB device.

I tried the same on the iPad Air 2 and no luck. "No USB devices found" even if I used the same cable or the same USB port which I used for the iPhone 6.

Both devices are detected as USB devices by iTunes though.

If you happen to have a solution or two on how Ranorex can recognize the iPAd Air 2 again as it used to prior to yesterday, please let me know. Our IT HelpDesk made a lot of changes including Certificates. There's got to be some iOS Settings that made this device undetected by Ranorex (both via USB and Network (WIFI)).

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odklizec
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Re: Unable to Download App RxServiceApp and RxBrowser

Post by odklizec » Fri Nov 06, 2015 8:44 am

Hi,

Take a look at this post:
http://www.ranorex.com/forum/instrument ... t8610.html
This should help you with finding your iOS device.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
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