Unable to install Ranorex on Windows 7

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shakti
Posts: 3
Joined: Fri Aug 12, 2016 10:18 am

Unable to install Ranorex on Windows 7

Post by shakti » Tue Aug 16, 2016 1:07 pm

Hi,

I am unable to install Ranorex on my windows 7 system. Please find attached error message and below are my system information.

Windows-Edition: Windows 7 Professional
Processor: i5
Systemtype: 64 Bit
RAM: 4 GB

Could you please suggest me possible solution to install Ranorex on my system?

Thanks in advance.

Best Regards
Shakti Srivastava
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Error Message
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odklizec
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Re: Unable to install Ranorex on Windows 7

Post by odklizec » Thu Aug 18, 2016 11:55 am

Hi,

It would be useful if you expand the "details" section and post entire error details. It's unfortunately impossible to tell what's wrong without more details.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

shakti
Posts: 3
Joined: Fri Aug 12, 2016 10:18 am

Re: Unable to install Ranorex on Windows 7

Post by shakti » Fri Aug 19, 2016 12:22 pm

Hello,

Please find expanded the "Details" section in attachment.

Best Regards
Shakti Srivastava
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odklizec
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Location: Zilina, Slovakia

Re: Unable to install Ranorex on Windows 7

Post by odklizec » Fri Aug 19, 2016 12:58 pm

Hi,

So you have your answer ;) There are not installed critical components for running Ranorex on your computer, namely Visual C++ 2010 Runtime libs (both x86 and x64) and Visual Runtime Libs (x86).

Try to run the Ranorex setup with admin rights and make sure there is no company policy/antivirus that prevents installing these runtimes.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Martin
Posts: 152
Joined: Fri Aug 15, 2014 12:24 pm

Re: Unable to install Ranorex on Windows 7

Post by Martin » Fri Aug 19, 2016 1:07 pm

Also if the tasks need to be done manually you can find the requirements (with download links) from here http://www.ranorex.com/support/user-gui ... ments.html

shakti
Posts: 3
Joined: Fri Aug 12, 2016 10:18 am

Re: Unable to install Ranorex on Windows 7

Post by shakti » Mon Aug 22, 2016 3:56 pm

Hello,

Thank you.

It worked. :)

Best Regards
Shakti