Unable to run test from Jenkins with Testrail integration

[hsarmah2021]

Hello,
I am trying to run a test from Jenkins and push the results to Tetrail, I have tried two different options but none of them work.

1) Use the Testrail integration parameter, I get the following error in Jenkins
[2020/10/27 13:38:56.376][Debug ][Logger]: Console logger starting.
[2020/10/27 13:38:56.439][Failure][TestSuite]: No synchronization data found.
[2020/10/27 13:38:56.564][Debug ][Logger]: Console logger stopping.
Build step 'Run a Ranorex test suite' changed build result to FAILURE

2) Use the command line options, I execute the following batch command in Jenkins,
Automated_Systemtests.exe -ts=Automated_Systemtests.rxtst -testrail -truser=*****@synatec.de -trpass=****** -trvideo -trrunid=%Testrunid%

In this case also I get the same error, but the second option works when I run it in a command line window in the machine where Ranorex is installed. Jenkins is also running in the same machine.

Can anyone help me with resolving this issue? I have created a support ticket for it as well but I don't get any response via email.
Updating again to stay relevant, anyone has any idea why this might happen?

[Support Team]

Hi!

Please contact us via the links below and we will be more than happy to further assist you with this!

• Existing Customer: https://www.ranorex.com/support-query
• Evaluation Customer: https://www.ranorex.com/prices/contact/

If you do contact us, please include a link to this thread so we can provide the solution once found.

Kind Regards,
Ranorex Team