Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Ask general questions here.
manohar.karuvadi
Posts: 15
Joined: Wed Mar 09, 2011 7:38 pm

Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Post by manohar.karuvadi » Wed Aug 20, 2014 9:53 pm

Hi,
We are unable to spy or record the controls uing Ranorex in Lenovo Ultrabook T440 Tough screen.

can any boby help .how to over come this problem.
Thanks,
Manohar.

krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Post by krstcs » Thu Aug 21, 2014 2:54 pm

Please provide more information about your issue. Without detailed information it will be very difficult to help. In addition, please answer the following questions:

What version of Ranorex are you using?

What version and level (Home, Pro, Enterprise, Server, etc.) of Windows are you using?

What technology platform is your system under test developed in?

Can Ranorex Spy identify any other applications or elements in Windows?
Shortcuts usually aren't...

manohar.karuvadi
Posts: 15
Joined: Wed Mar 09, 2011 7:38 pm

Re: Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Post by manohar.karuvadi » Wed Aug 27, 2014 10:59 am

Hi,

Below are the Answer for your Questions.

What version of Ranorex are you using?

Ranorex 5.1

What version and level (Home, Pro, Enterprise, Server, etc.) of Windows are you using?

Windows 7

What technology platform is your system under test developed in?

Our application is Delphi ,but i checked for web based applications also same issue.

One observation is when we use short cut key (ctr+windows key ) it's capturing all the controls in AUT.
Can Ranorex Spy identify any other applications or elements in Windows?
I am using ranorex scince 2010 .I never faced this problem previously .one week back I replace my laptop

with Lenovo Ultrabook touch screen with windows 7 OS.

Thank,
Manohar

manohar.karuvadi
Posts: 15
Joined: Wed Mar 09, 2011 7:38 pm

Re: Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Post by manohar.karuvadi » Tue Sep 02, 2014 3:00 pm

Any Update.

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Unable to Spy the Controls In Lenovo Ultrabook (T440 )Touch

Post by Support Team » Thu Sep 04, 2014 1:24 pm

Hello Manohar,

Unfortunately, it’s hard to reproduce your issue since we do not have the possibility to install Ranorex on a Lenovo Ultrabook touch. That aside, it’s highly unlikely that your issue is related to specific (hardware)series or computer label.

I would suggest doing a clean re-install of Ranorex. Therefore, please do following steps:
  • • Completely uninstall Ranorex.
    • Reboot your machine
    • Install the latest version of Ranorex using the “Setup.exe” (not *.msi).
If the issue still persists, please contact [email protected].

Thank you.

Regards,
Robert
.
Image