Unable to track Ranorex Treeitem

[nandya]

The tree item is not visible in Ranorex at all, have tried different ways to trace the same but currently I am not able to proceed with the same. Is there any alternate solution for this, if you see the attachment, you will find a tree item node and different children nodes below them. Unfortunately, right from the parent node to all the children, none are visible. The requirement is to click on a checkbox beside one of the tree items. Thank you.

[Support Team]

Hi Nandya,

May I ask you to also upload a Ranorex snapshot file of the specific tree? This will help us in analyzing the issue.
The following link will show you how to generate a snapshot file: Creating Ranorex Snapshot Files.

Thanks,
Markus

[nandya]

Hi Markus,

Have posted the snapshot to Ranorex support e-mail ID, as I do not want the information to be public. Kindly let me know your personal e-mail id, if you want me to send the snapshot to you personally.

Regards,
Arijit

[Support Team]

Hi Arijit,

In order to identify your tree items Ranorex needs accessibility to be implemented. Often controls are not built with accessibility in mind. As a workaround you can implement accessibility for this objects on your own. For further information, please check out our blog: Enabling automation for 3rd party controls by adding Accessibility.

Additionally, please try to identify those elements using Microsoft Inspect (set to MSAA). If you cannot identify the elements, accessibility was not correctly implemented.

Regards,
Markus