Unable to un-install Ranorex.Automation.Helper package

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MarkusW
Posts: 3
Joined: Wed Apr 03, 2013 12:19 pm
Location: Germany - Bayern - Forchheim

Unable to un-install Ranorex.Automation.Helper package

Post by MarkusW » Tue May 19, 2020 3:29 pm

Hi,

i wanted to add "Ranorex.Automation.Helper" package (as described here https://www.youtube.com/watch?v=tmhqengjd2k).
I right-clicked solution and wanted to add AutomationHelper.
Installation did start but could not finish due to Popup saying I should save my changed open files first.
But unfortunately this popup blocked all interactions.. "Save" button was not working and "cancel" button also was not working. And i couldnt save my opend files. Had to kill Ranorex.Studio.

After Restart Ranorex.Studio it looked that Packages were installed -> option "Ranorex Automation Helpers > Update Automation Helpers" is enabled. But it does not show installed packages. (See screenshot).

My intention was to use Report2PDF feature to convert Reports to PDF.
As described here: https://www.ranorex.com/blog/ranorex-re ... onversion/

I am using Ranorex 8.1.2.

FYI:
link is broken: https://github.com/ranorex/Packages/Aut ... lpers/src/
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Location: Graz, Austria

Re: Unable to un-install Ranorex.Automation.Helper package

Post by Support Team » Fri May 22, 2020 8:41 am

Hello MarkusW,

Thank you for your post.

First of all, Ranorex 8.1.2 is deprecated and no longer supported. Please update to our latest version, Ranorex 9.3.1. The download can be found on the startpage of Ranorex Studio.

Afterwards, please try to remove the complete Ranorex.Automation.Helper project from your solution. Best would be to restore the solution from a backup.

In case the issue persists, you can please provide the zipped Ranorex solution here: https://www.ranorex.com/support-query/

Zip solution: https://www.ranorex.com/help/latest/han ... -solution/

Best,
Robert
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