Unable to Validate tooltip using the 'T' shortcut when hotkeys is enabled

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WilPower
Posts: 1
Joined: Tue Jan 28, 2020 10:33 am

Unable to Validate tooltip using the 'T' shortcut when hotkeys is enabled

Post by WilPower » Mon Feb 03, 2020 2:32 pm

Hi All,

Please see the Snapshot attached. I am unable to validate a tooltip.

STEPS I FOLLOW:

I enable the hotkey functionality while recording
I press the validate button
I hoover over the icon and the tooltip appear as expected
I press the letter 'T' to evoke the validation for the tooltip
However nothing happen and the validation action does not appear.


Please be so kind to assist.

Respectfully,
WilPower
Attachments
ToolTip Validation SnapShot for Support.rxsnp
(199.06 KiB) Downloaded 11 times

McTurtle
Posts: 297
Joined: Thu Feb 23, 2017 10:37 am
Location: Benedikt, Slovenia

Re: Unable to Validate tooltip using the 'T' shortcut when hotkeys is enabled

Post by McTurtle » Tue Feb 04, 2020 3:44 pm

Hi WilPower,

Tooltip hotkeys work only if the tooltip is actually an element that is a direct child of the element that you are currently hovering over. More often than not, this is not so. I can show you the following steps:

1. Have Ranorex Spy open.
2. Hover over something in your web-application that shows a tooltip:
FFTooltip.png
FFTooltip.png (17.47 KiB) Viewed 156 times
3. Press Ctrl+LeftWin and don't look for the tooltip in the dom, look outside, in 99% of cases it will have its own form:
FFTT.png
FFTT.png (6.78 KiB) Viewed 156 times
I see that your snapshot is also of a dom, so I expect to see the same.
Does this help?

Regards,
McTurtle