Unable to view Report

Ranorex Spy, Recorder, and Studio.
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Re: Unable to view Report

Post by Support Team » Wed Jan 16, 2013 10:07 am

Hello Larry,

Unfortunately, it is not possible to use Rnaorex 3.3.5 and 4.0.1 parallel on the same machine. The older version will be deleted if you install a higher version.

Regards,
Bernhard
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WorkTech
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Re: Unable to view Report

Post by WorkTech » Thu Jan 24, 2013 6:06 pm

We think that the issue is related to the machine that we have installed Ranorex on. We have installed Ranorex 4.0.1 on a different machine, and the reports work on that machine.
We are planning to install a new server in the next couple of weeks, hopefully we won't run into this problem on the new machine.

Regards,
Larry

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Re: Unable to view Report

Post by Support Team » Fri Jan 25, 2013 11:51 am

Hi,

If you should see the issue on the new machine we could schedule a web meeting in order to analyze the issue in detail.

Regards,
Markus
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WorkTech
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Re: Unable to view Report

Post by WorkTech » Fri Jan 25, 2013 3:09 pm

Thanks Markus,
I'll keep that option in mind if you have problems when we install Ranorex on the new servers.

Larry

rsriram
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Re: Unable to view Report

Post by rsriram » Mon Feb 11, 2013 11:58 am

The report file is not getting generated for me only when Quality Center is integrated. But the screenshot images are saved perfectly fine. Not sure why. :shock:
Looks like we have tried all the options available in this post. Yet, we are not able to solve it.
It has affected our team's work so much! Wish this issue could be resolved sooner!! :(

Best,
Sriram.

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Re: Unable to view Report

Post by Support Team » Tue Feb 12, 2013 2:39 pm

Hello Sriram,

I would suggest to make a web meeting in order to analyze the issue.
Did you already try to reinstall Ranorex?
Please send an email to [email protected] to find a date for the web meeting.

Regards,
Bernhard
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ChrisSA
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Re: Unable to view Report

Post by ChrisSA » Thu Feb 14, 2013 4:14 pm

Is your script stored locally? I had an issue with report creation when running from a network drive.
Ranorex Version: 4.0.0.20817