Unhandled Exception

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csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

Unhandled Exception

Post by csolanki » Thu Jun 14, 2018 11:21 am

Hi Team,

After updating version 8.1.2 with license manager as well. I am not able to run complete solution, individual recordings are working as expected. But Solution is throwing an error attached.

Config:
Windows: 10
Ranorex version 8.1.2
Ranorex manager 8.1.2

Any help is appreciated.

Thanks.
Attachments
ExceptionErrorR.JPG
ExceptionErrorR.JPG (77.7 KiB) Viewed 224 times

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odklizec
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Re: Unhandled Exception

Post by odklizec » Thu Jun 14, 2018 11:34 am

Hi,

Have you completely uninstalled Ranorex before installing 8.1.2? I guess you simply replaced existing version with new one? In thins case, try to uninstall Ranorex and then install it again.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

Re: Unhandled Exception

Post by csolanki » Mon Jun 18, 2018 10:32 am

JFI, In Earlier updates, I have never uninstalled the prior versions. But they worked fine. Though I have uninstalled and deleted all older versions this time. Still I am getting the same error. Let me know in case you need screenshot.

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odklizec
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Re: Unhandled Exception

Post by odklizec » Mon Jun 18, 2018 11:03 am

Hi,

And the error message you see in console window is still the same? I mean, in your original screenshot, there is mentioned version 8.1.1.0, which looks strange in case of installed 8.1.2?

I would suggest to go to the failing project (in Studio), expand References folder and examine actual version of Resolver lib. If the file is not there or the version does not match your actual Ranorex version, then try to remove this reference and add it manually. Hope this helps?
ResolverVersion.png
ResolverVersion.png (16.42 KiB) Viewed 202 times
PS: ignore my version 8.2.0. I took this screenshot on machine with installed 8.2 beta ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

Re: Unhandled Exception

Post by csolanki » Mon Jun 18, 2018 3:45 pm

Hey,

np about that. :)

Yes, I am still getting the same error. My resolver file is correct and it shows correct version as well. PFA.
Attachments
Error_Resolver_Exceptionhandling.JPG
Error_Screenshot
Error_Resolver_Exceptionhandling.JPG (36.35 KiB) Viewed 197 times
ResolverFile.JPG
ResolverFile
ResolverFile.JPG (125.48 KiB) Viewed 197 times

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Support Team
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Location: Graz, Austria

Re: Unhandled Exception

Post by Support Team » Tue Jun 19, 2018 11:07 am

Hello,

There is most likely an issue with your installation of Ranorex. Please perform a clean re-install using the Ranorex setup executable (not the MSI file) to ensure Ranorex is properly installed.

Recommended Upgrade Procedure:
  • • Completely uninstall Ranorex
    • Reboot your machine (Mandatory !)
    • Download and install the latest version of Ranorex
I hope this informaiton helps.

Sincerely,
Robert
.
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csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

Re: Unhandled Exception

Post by csolanki » Tue Jun 19, 2018 2:55 pm

Hi team,

I have to reset my machine to make it work. But yes, it worked. Thanks a lot. :)

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Support Team
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Re: Unhandled Exception

Post by Support Team » Wed Jun 20, 2018 10:07 am

Hello,

Great! I'm glad that it works.

Sincerely,
Robert
.
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