Uninstall License fails

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davidi
Posts: 2
Joined: Tue Jul 02, 2019 11:21 pm

Uninstall License fails

Post by davidi » Tue Jul 02, 2019 11:24 pm

Hi,

I am trying to uninstall a license for one machine to install on another but the uninstall fails. When I send Ranorex and email I get an automated response saying I have no valid case number. I have tried to log in the web site but the password fails and the forget password is not sending any emails to the require email address.

How do I uninstall the license.

thanks
Dave

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odklizec
Ranorex Guru
Ranorex Guru
Posts: 5071
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Uninstall License fails

Post by odklizec » Wed Jul 03, 2019 9:47 am

Hi Dave,

I would suggest to contact Ranorex support team via support form available here:
https://www.ranorex.com/support-query/
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

davidi
Posts: 2
Joined: Tue Jul 02, 2019 11:21 pm

Re: Uninstall License fails

Post by davidi » Thu Jul 04, 2019 5:07 am

Thanks for the reply. I'll give that link a try.

regards
Dave