User Control Panel - messages in Outbox not Sent

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jwhite
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User Control Panel - messages in Outbox not Sent

Post by jwhite » Tue Feb 12, 2013 9:39 pm

I created a message in the Ranorex User Control Panel, hit submit, and it sits in my Outbox - not going into Sent status. How do I get this message delivered? I don't see any errors and the only options on the Outbox page don't seem to apply.

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Re: User Control Panel - messages in Outbox not Sent

Post by Support Team » Wed Feb 13, 2013 8:43 pm

Hello,

I'm afraid that I didn't quite catch that. Could you please explain your issue in more detail?
Thank you!

Ragards,
Bernhard
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Ciege
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Re: User Control Panel - messages in Outbox not Sent

Post by Ciege » Wed Feb 13, 2013 10:28 pm

I actually do know what he(?) is talking about...

When sending a PM on the Ranorex.com website, when you click submit the message moves to the Outbox and seems to sit there for a unexpectedly long time before it moves to the Sent Messages folder. It makes one feel that it is stuck in some sort of queue before being actually sent to the end user.
If this or any response has helped you, please reply to the thread stating that it worked so other people with a similar issue will know how you fixed your issue!

Ciege...

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Re: User Control Panel - messages in Outbox not Sent

Post by Support Team » Fri Feb 15, 2013 9:35 am

Hi,

I've just tried out to send a PM by myself.
As I can see, the message stays an unexpected time in the outbox, but the end user will receive the message immediately.
We are going to find out why the messages are queued in the outbox so long, but don't be afraid to send PMs, as they will be sent immediately ;)

Regards,
Tobias
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Re: User Control Panel - messages in Outbox not Sent

Post by Support Team » Fri Feb 15, 2013 9:56 am

It looks like the message will be automatically moved from "Outbox" to "Sent messages" when the receiver has read it.

Regards,
Tobias
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