Version 3.2 cannot be installed on windows 7 PC

Bug reports.
topcatalpha
Posts: 47
Joined: Tue Sep 06, 2011 7:48 am

Version 3.2 cannot be installed on windows 7 PC

Post by topcatalpha » Wed Oct 24, 2012 7:46 am

Hi,

we have a license for version 3.2 but have a problem installing it on a windows 7 PC.
Version 3.3 can be installed without any problem, but i suppose we cannot use it with our license.

How can we solve this installation problem ?

Regards,

Kurt

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Version 3.2 cannot be installed on windows 7 PC

Post by Support Team » Wed Oct 24, 2012 10:24 am

Hi,

You should be able to install Ranorex 3.2.X on a Win7 machine.
Are you by chance using Ranorex version 3.2.0? If so, please install the latest patch release 3.2.3.
Version 3.2.0 was not correctly signed (missing a timestamp), this could cause troubles.
Are you able to install Ranorex 3.2.3?

Regards,
Markus
Ranorex Support Team
.
Image

topcatalpha
Posts: 47
Joined: Tue Sep 06, 2011 7:48 am

Re: Version 3.2 cannot be installed on windows 7 PC

Post by topcatalpha » Thu Oct 25, 2012 10:48 am

Installed version 3.2.3 on my windows 7 PC without problems.
Other windows 7 PC gives problems... (message that version is wrong. )
same download link and both windows 7 pro / 64bit on 64 bit processor

i have an core i5 processor, my collegue has a core 2 duo. Does it matter ?


So still a problem,

Kurt
Attachments
untitled2.png
untitled2.png (188.42 KiB) Viewed 924 times
untitled.png
untitled.png (98.14 KiB) Viewed 924 times

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Version 3.2 cannot be installed on windows 7 PC

Post by Support Team » Fri Oct 26, 2012 12:09 pm

Hi,

No, this doesn't matter.
In our case it works as expected on a Win7 64 bit machine, but why aren't you using 3.2.3?
Which file are you using for the installation, the setup.exe file?

Regards,
Markus
Ranorex Support Team
.
Image

topcatalpha
Posts: 47
Joined: Tue Sep 06, 2011 7:48 am

Re: Version 3.2 cannot be installed on windows 7 PC

Post by topcatalpha » Sat Oct 27, 2012 11:45 am

We tried this with the link 3.2.3 as you recommended. But the problem remains.
i'll check monday which one he tried to start. the exe or msi from the zip file.

regards,

Kurt

topcatalpha
Posts: 47
Joined: Tue Sep 06, 2011 7:48 am

Re: Version 3.2 cannot be installed on windows 7 PC

Post by topcatalpha » Mon Oct 29, 2012 10:11 am

OKay, thx PC is installed. We ran setup.exe this morning without problems.

Thx,

Kurt