video-reporting in other formats than mkv

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wmachiels
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Joined: Tue Dec 04, 2018 12:18 pm

video-reporting in other formats than mkv

Post by wmachiels » Mon Apr 08, 2019 11:03 am

I am using video-reporting and it is creating a video in mkv format. In Chrome this gives me a downloadable file. Is it possible to change the format to mp4 so that it is also playable in Chrome?

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Re: video-reporting in other formats than mkv

Post by Support Team » Mon Apr 08, 2019 6:56 pm

Hi wmachiels,

At this time, the codec/compression method for screen recording cannot be changed. I recommend creating a new feature request on our User Voice platform. It means more when the request comes from you directly than from me.

Note, there are many video players that support MKV and I personally recommend VLC.

I hope this helps!

Regards,
Ned
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wmachiels
Posts: 2
Joined: Tue Dec 04, 2018 12:18 pm

Re: video-reporting in other formats than mkv

Post by wmachiels » Wed Apr 10, 2019 2:42 pm

Hi Ned,

Thank you for your response. Your suggested solution means applying yet another plugin in Chrome which I hoped could be avoided. I will post the feature request.

Kind regards,

wmachiels