Black/Blank Screenshots
Posted: Mon Nov 20, 2017 9:55 am
We run Ranorex nightly against our SUT on a build server.
Usually, the build succeeds but sometimes Ranorex doesn't see anything e.g. takes black/blank screenshots (See attachement for example).
We found out that if we disconnect all RDP-Sessions on the build server, it works again. But since some days, this does not help anymore (we didn't update Ranorex during this time so this is not a new "bug" introduced).
We tried restarting of course, but this did not help either.
We were able to recreate this with logging in on the build server via RDP, but as I said we can't get the tests running again and thus we are not able to reproduce it.
Is this a known problem and are there any solutions?
Thank you for your help!
Build Server: Windows Server 2016 Standard
Ranorex Version: 7.2.0
Usually, the build succeeds but sometimes Ranorex doesn't see anything e.g. takes black/blank screenshots (See attachement for example).
We found out that if we disconnect all RDP-Sessions on the build server, it works again. But since some days, this does not help anymore (we didn't update Ranorex during this time so this is not a new "bug" introduced).
We tried restarting of course, but this did not help either.
We were able to recreate this with logging in on the build server via RDP, but as I said we can't get the tests running again and thus we are not able to reproduce it.
Is this a known problem and are there any solutions?
Thank you for your help!
Build Server: Windows Server 2016 Standard
Ranorex Version: 7.2.0