Hello Lisa,
After opening the attached snapshots, I can see that the following warning is displayed:
"The automating and the automated process do not have the same bit width and Ranorex was unable to start the 32/64 Bit Bridge. UI element identification capabilities for controls in that process are limited."
The mentioned error message can have several reasons, please check the following points:
• Make sure that the setting "Enable 32/64 Bit Bridge" is enabled in the
Settings dialog.
• Make sure Ranorex is not installed on a network drive or encrypted folder
• Make sure any Anti-Virus software is turned off
• Uninstall Ranorex completely and afterwards re-install the latest release.
• Make sure the "Microsoft Visual C++ 2008 Redistributable" x86 and x64 packages are installed. These packages should be installed by default if you run the Ranorex setup executable (setup.exe, RanorexX.Y.Z.exe), but please check the list of installed programs in the Windows Control Panel.
Regards,
Johannes
