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Tool Resolution on windows server
Posted: Wed Dec 09, 2020 5:45 pm
by skhanpara
I tried to change RDP setting but it didnt help. All the other applications are working fine.
Other Users are working fine. Only two specific users is having this issue and not able to resolve this.
We even tried to use different machine to RDP into the server and same result
Please suggest
Thank you
SK
Re: Tool Resolution on windows server
Posted: Thu Dec 10, 2020 8:43 am
by Stub
That looks like a desktop scaling issue. Are your display settings set to a zoom of just 100% on the Scale and Layout options?
Re: Tool Resolution on windows server
Posted: Thu Dec 10, 2020 12:51 pm
by skhanpara
Its a Virtual machine and the scaling is set to 100%.
Re: Tool Resolution on windows server
Posted: Mon Jun 13, 2022 5:47 pm
by Isaac
Hi,
Did anyone discovered a solution to this issue? I'm also getting the same issue, I tried changing the desktop scale settings from 100 - 150 and resolution from 1366 x 768 - 1920 x 1080 but no luck at all. I also tried with different Ranorex Studio versions and changing the VMS to 1920 x 1080 but still no luck. I've launched the incident with Ranorex support team for two to three weeks and no positive feedback yet. Please can anyone help
Regards,
Thabang
Re: Tool Resolution on windows server
Posted: Tue Jun 14, 2022 8:09 am
by odklizec
Hi,
This problem is caused by display scale set higher than 100%. Please check my answer available here:
https://www.ranorex.info/can-t-use-auto ... tml#p71085