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Button presses on mobile app not always recording

Posted: Wed May 04, 2016 11:55 am
by jimmyfinnerty
Hi
I am recording tests on an app I have properly instrumented with Ranorex.
The problem I am having is that sometimes the actions I am trying to record, button presses etc are not being reflected in the actions area of the Ranorex recording.
So I press a button on the app and I dont see any reference to it in the Ranorex recording.
This behavior is inconsistent as other times I am able to record thew same button press.
At this point we are wondering if it is a computer performance issue.
My computers processor is an INTEL(R) CORE(TM) i3-4010U CPU 1.70GHz and has recently had its RAM updated from 4.0 GB to 16GB
I am using Ranorex 5.4.6 and the most recent version of Rx Browser.
Ranorex service 1.8.3.
The phone is running Android 5.0.2

Thanks in advance for any help with this issue.

Re: Button presses on mobile app not always recording

Posted: Fri May 06, 2016 1:26 pm
by Support Team
Hi jimmyfinnerty,

Unfortunately it is hard to analyze this problem without seeing it. Therefore, I'd like to ask you if it would be possible for you to provide us a non-instrumented copy of your application.

You can send the APK to [email protected], if you don't want to post it here in this public forum.

Thank you in advance.
Regards,
Markus (S)