User Voice Endless Loop
Posted: Mon Nov 09, 2020 2:16 pm
Hello Ranorex!
Some time ago, I asked a question in a forum and received the reply that what I wanted to do was not possible, but I should post a feature request in User Voice. So I did, and received an automated reply:
Hans
Some time ago, I asked a question in a forum and received the reply that what I wanted to do was not possible, but I should post a feature request in User Voice. So I did, and received an automated reply:
So I filled in the contact form (which was quite a struggle) and submitted my suggestion. This was the reply:Thanks for the great recommendation.
We are going to be phasing out User Voice.
Please contact support by filling out the form here: https://www.ranorex.com/support-query/
They will log your request and keep you updated on progress.
Now what? I'm caught in this User voice/Support loop, and the final outcome was this:Thank you for contacting Ranorex Support.
We get many great ideas like yours, and for that we have our special User Voice section https://www.ranorex.com/uservoice/
If you could submit your suggestion there, we would appreciate it and make improvements based on them.
I take this as "keep your ideas to yourself", or am I wrong?Your support ticket 00064490 has been idle for more than 7 days. It will be closed because there has been no additional activity on it. Please let us know if you are still having issues related to this ticket.
Hans