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Ranorex makes application window blank

Posted: Thu Jan 19, 2017 9:41 pm
by code
This is on Windows 10 AE
Ranorex version 6.2.0

While recording when I click validate the application window goes blank, when I mouse over field there is still an outline but I can't see them.

Sometimes this happens when I click a field, and then the screenshot is blank.

This also seems to happen when I run a test the captured screenshot is the blank application.

This is a python script so ranorex is running python.exe with the filename to run a PyQt5 application.

Re: Ranorex makes application window blank

Posted: Fri Jan 20, 2017 12:30 pm
by odklizec
Hi,

At first, try to fix the error shown in the attached Ranorex snapshot...
Different display DPI scaling values are in use. Please make sure all connected displays have the same DPI scaling value.
Apparently, you are using different "DPI scaling values" for your monitors? I'm not telling this could be the cause of your issue, but one never knows? ;)
At next, what's the actual state of Ranorex setting "Use hidden screenshot capturing"? Try to switch it to the opposite one you are currently using (default is ON, but sometimes it's better to have it OFF ;)).

Re: Ranorex makes application window blank

Posted: Fri Jan 20, 2017 3:48 pm
by code
Thanks, turning Use hidden screenshot capturing worked.