Ranorex Forum

Hello,

I just aquired a test key for Ranorex to test it for my company.

When I tested it, I noticed, that the mouse was not working when recording a test. The keyboard recognition worked just fine, I was able to navigate through forms just with tab and enter.

The problem may be that Ranorex is installed on a VM and I am controlling it over Citrix.

Here are some screenshots:

You can see that the red border covers the whole browser, even if I move the mouse or click anywhere. Even the controls in the corner are not responding to my input. After I aborted the recording by pressing shift+esc, this is the result. I recorded over the login module in the wordpress example.

Hi mrtn,

Can you see that behavior just for this particular page and particular browser? Is it possible to track other UI elements?

Cheers,
Robin

Hello,

I tried recording a few interactions with different browsers (Firefox, Chrome, IE), on other Websites and also with the shipped version of KeePass. The issue was always the same: The red border does not change it's position and mouse movements are not recognized.

I tried Ranorex on my personal laptop at home, there it worked just fine.

Martin

Hello mrtn,

Please ensure that your DPI settings and your scaling is set to default values (100%). Furthermore, please try to toggle the "Use asynchronus mouse dispatching setting" within Rx Spy/Studio:
Hope this helps,
Robin

Hello Robin,

Thanks! This helped. Ranorex now works just fine, just as it should!
"Use asynchronus mouse dispatching setting" was enabled, disabling it fixed the problem.

Friendly regards,
Martin