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Unhandled Exception

Posted: Thu Jun 14, 2018 11:21 am
by csolanki
Hi Team,

After updating version 8.1.2 with license manager as well. I am not able to run complete solution, individual recordings are working as expected. But Solution is throwing an error attached.

Config:
Windows: 10
Ranorex version 8.1.2
Ranorex manager 8.1.2

Any help is appreciated.

Thanks.

Re: Unhandled Exception

Posted: Thu Jun 14, 2018 11:34 am
by odklizec
Hi,

Have you completely uninstalled Ranorex before installing 8.1.2? I guess you simply replaced existing version with new one? In thins case, try to uninstall Ranorex and then install it again.

Re: Unhandled Exception

Posted: Mon Jun 18, 2018 10:32 am
by csolanki
JFI, In Earlier updates, I have never uninstalled the prior versions. But they worked fine. Though I have uninstalled and deleted all older versions this time. Still I am getting the same error. Let me know in case you need screenshot.

Re: Unhandled Exception

Posted: Mon Jun 18, 2018 11:03 am
by odklizec
Hi,

And the error message you see in console window is still the same? I mean, in your original screenshot, there is mentioned version 8.1.1.0, which looks strange in case of installed 8.1.2?

I would suggest to go to the failing project (in Studio), expand References folder and examine actual version of Resolver lib. If the file is not there or the version does not match your actual Ranorex version, then try to remove this reference and add it manually. Hope this helps?
ResolverVersion.png
PS: ignore my version 8.2.0. I took this screenshot on machine with installed 8.2 beta ;)

Re: Unhandled Exception

Posted: Mon Jun 18, 2018 3:45 pm
by csolanki
Hey,

np about that. :)

Yes, I am still getting the same error. My resolver file is correct and it shows correct version as well. PFA.

Re: Unhandled Exception

Posted: Tue Jun 19, 2018 11:07 am
by Support Team
Hello,

There is most likely an issue with your installation of Ranorex. Please perform a clean re-install using the Ranorex setup executable (not the MSI file) to ensure Ranorex is properly installed.

Recommended Upgrade Procedure:
  • • Completely uninstall Ranorex
    • Reboot your machine (Mandatory !)
    • Download and install the latest version of Ranorex
I hope this informaiton helps.

Sincerely,
Robert

Re: Unhandled Exception

Posted: Tue Jun 19, 2018 2:55 pm
by csolanki
Hi team,

I have to reset my machine to make it work. But yes, it worked. Thanks a lot. :)

Re: Unhandled Exception

Posted: Wed Jun 20, 2018 10:07 am
by Support Team
Hello,

Great! I'm glad that it works.

Sincerely,
Robert