Ranorex Forum

Hello,

I'm having this issue with Ranorex (version 8.1.2.0) on Windows 7 for a few days now.
When I edit an item in spy and then click on track, the mouse freezes and it is impossible to pick he element to track.
Then I can only cancel the track action and retrieve the ability to move my cursor.

Steps to reproduce the bug :

Click on edit in spy


Click track button and the mouse is unmovable

Deactivating and reactivating internet explorer Ranorex plugin sometimes resolves this problem.
Some times I have to reboot, but it comes back again after a while.

This is very annoying as it keeps interrupting my work.
Do you have any solution for that ? Do I need to provide you more info (such as logs...) ?

Thank you in advance
Best Regards

Axel

Hi Axel,

We see this issue occasionally and it is likely caused by a low low-level hook timeout value. You can use the file linked below to automatically adjust this registry item, or manually by editing the DWORD titled LowLevelHooksTimeout with a value of 00001f40 in HKEY_CURRENT_USER\Control Panel\Desktop (create it if it does not already exist).

LowLevelHooksTimeout.reg Cheers,
Ned

Ok
I've saved this parameter in my registry yesterday.
I'll tell you if this resolves the problem

Hi,

I would also suggest to upgrade to 8.2 and whitelist your AUT (a new 8.2 feature). This could significantly improve the speed of Spy and tracking/recording operations!